PBX Operator

Atrium Hospitality•Glendale, AZ

2d•Onsite

About The Position

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

Requirements

Previous guest service or reception experience – You know how to keep callers happy and calm.
High school diploma or equivalent – Strong communication starts here.
Reliable and flexible schedule – Ready to work weekends and holidays as needed.
Clear communicator with a friendly voice – Your tone sets the guest experience.
Ability to stay calm under pressure – Emergencies happen, and you’re ready to respond smartly.

Responsibilities

Answer incoming calls quickly and clearly, greeting guests with a positive tone and directing them to the right person or department.
Take and relay messages accurately, ensuring no details get lost in translation.
Handle wake-up call requests with care, confirming times to help guests start their day right.
Dispatch security, guest services, and maintenance teams efficiently using radios and paging systems to address guest needs and emergencies.
Respond to basic guest inquiries like time, extension numbers, and outlet hours—and stay calm when answering emergency lines.