PBX Operator

Atrium Hospitality•Glendale, AZ

1d•Onsite

About The Position

The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization. Come grow with us!

Requirements

Previous guest service or reception experience – You know how to keep callers happy and calm.
High school diploma or equivalent – Strong communication starts here.
Reliable and flexible schedule – Ready to work weekends and holidays as needed.
Clear communicator with a friendly voice – Your tone sets the guest experience.
Ability to stay calm under pressure – Emergencies happen, and you’re ready to respond smartly.

Responsibilities

Answer incoming calls quickly and clearly, greeting guests with a positive tone and directing them to the right person or department.
Take and relay messages accurately, ensuring no details get lost in translation.
Handle wake-up call requests with care, confirming times to help guests start their day right.
Dispatch security, guest services, and maintenance teams efficiently using radios and paging systems to address guest needs and emergencies.
Respond to basic guest inquiries like time, extension numbers, and outlet hours—and stay calm when answering emergency lines.