PBX Operator (8A-8P)
About The Position
Operate the hospital’s PBX telephone console and communication system. Provide basic information to callers, visitors, and patients. Acts in a professional manner at all times and knowledgeable of all departments in the facility. Respond to emergency codes and announcements (such as Code Blue, fire alarms, or disaster alerts) according to hospital procedures. Demonstrates the ability to be organized and flexible in stressful situations. Excellent customer service skills and performs other duties as assigned. Answer incoming calls to the hospital in a professional manner. Transfer calls to the appropriate departments, patient rooms, physicians, nurses, or staff members. Make overhead paging announcements when requested. Assist with other duties such as registering patients, etc.
Requirements
- Completes annual educational requirements within the assigned time frame
- Maintains regulatory requirements, including all state, federal and Joint Commission regulations related to their department and, as appropriate, to the hospital
- Excellent customer service skills
- Ability to be organized and flexible in stressful situations
Responsibilities
- Operate the hospital’s PBX telephone console and communication system
- Provide basic information to callers, visitors, and patients
- Respond to emergency codes and announcements (such as Code Blue, fire alarms, or disaster alerts) according to hospital procedures
- Answer incoming calls to the hospital in a professional manner
- Transfer calls to the appropriate departments, patient rooms, physicians, nurses, or staff members
- Make overhead paging announcements when requested
- Assist with other duties such as registering patients
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
