PBX Operator

Wellstar Health System • Douglasville, GA

2d • Onsite

About The Position

Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required.

Requirements

• High School Diploma General or Associates
• Minimum 1 year call center or customer service experience, preferably in a health care setting
• Excellent customer service skills
• Excellent written and verbal communication skills
• Must possess a clear and professional voice for calls and announcements
• Must be proficient in basic computer skills and systems utilized by the Communicative Services Department
• Able to work in a high-volume area
• Detail oriented
• Possess problem-solving skills
• Demonstrated professionalism
• Effective communication skills
• Active listening skills
• This individual must project a positive attitude via the phone and in person.

Nice To Haves

• All certifications are required upon hire unless otherwise stated.

Responsibilities

• Timely answering all phone calls received at the main hospital line
• Ability to maintain composure under stressful situations
• Prioritize calls to the CODE phone over all other assignments
• Document all calls outside normal inquiry and routing volumes
• Participate in all Emergency Announcements and follow departmental emergency protocol
• Project a positive attitude both in person and over the phone
• Able to route calls to the correct location without delay
• Maintain professional appearance at all times
• Maintain courteous and friendly demeanor towards all customers
• Serve as hospital greeter
• Assist all customers on way finding throughout the campus
• Attend Mandatory staff meetings
• Complete annual assessment and education
• Participate on hospital drills
• Train new hires on the role and assigned job functions
• Participate in holiday rotation
• Other duties as assigned
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Benefits

• Support to do more meaningful work—and enjoy a more rewarding life.
• Connect with the most integrated health system in Georgia, and start a future that gives you more.
• Nationally ranked and locally recognized for our high-quality care and inclusive culture, Wellstar is one of Georgia’s largest and most integrated healthcare systems.
• Every day, 24,000+ of us work together to provide personalized care for patients at every age and stage of life – and our team members are the foundation of that care.
• Wellstar consistently receives attention and accolades from national organizations that set the standards for world-class care.
• Our system-wide practice of safety principles, assessing and addressing errors and seeking feedback from our patients and customers continually earns recognition for advances in safety and quality.
• Featured on the FORTUNE “100 Best Companies to Work For” list and Seramount 100 Best Companies list, we not only provide top-notch care for our patients, but also foster the culture of Wellstar as a Great Place to Work.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree