PBX Operator

Vacatia•Williamsburg, VA

6d•Onsite

About The Position

We�re currently seeking a PBX Operator to join our resort team. In this role, you�ll serve as the communication hub of the property�ensuring all guest calls are handled efficiently while supporting internal operations and delivering a seamless guest experience.

Requirements

1+ year of hospitality or customer service experience preferred (resort or timeshare experience a plus)
Strong communication skills with a professional phone presence
Ability to multitask and manage multiple calls and priorities efficiently
Strong problem-solving skills and attention to detail
Basic computer proficiency and ability to learn phone and property systems
Bilingual skills are a plus
Dependable, punctual, and able to work independently
High School diploma or GED required
Availability to work evenings, weekends, and holidays required

Nice To Haves

resort or timeshare experience a plus
Bilingual skills are a plus

Responsibilities

Answer and direct incoming calls in a timely, professional, and friendly manner
Assist guests with questions about resort amenities, services, and facilities
Route calls accurately to guest rooms or appropriate departments
Assist with responding to in-house and post-guest messages via multiple applications
Assist with assigning work orders in Whistle
Respond to guest requests quickly and ensure follow-through
Set up and manage guest wake-up calls
Monitor emergency calls and notify appropriate teams immediately
Support engineering dispatch and coordinate service requests
Distribute incoming faxes to the appropriate departments
Report maintenance issues, safety concerns, or suspicious activity
Maintain a positive, cheerful, and professional tone in all interactions
Deliver outstanding customer care with every guest interaction
Support overall resort operations and complete additional duties as assigned