PBX Operator (Full Time)

Montage International • Newport Beach, CA

4d • Onsite

About The Position

The PBX Operator functions as the heartbeat for the hotel, processing all incoming and outgoing communications. We are seeking a motivated and customer service oriented PBX Operator to handle all communications and guest requests in a positive and professional manner.

Requirements

• High School Diploma or equivalent required
• Clear and effective verbal and written communication skills required
• Must be willing and able to multi-task
• Basic knowledge of computers and computer-aided research required
• Must have excellent telephone etiquette and customer service skills

Nice To Haves

• Previous communications or switchboard experience preferred

Responsibilities

• Answering and processing all incoming/outgoing guest and in-house calls
• Providing prompt and courteous switchboard services to our guests, including message taking when necessary
• Forwarding messages and faxes as needed to guests and various departments
• Answering basic inquiries for guests in a courteous and efficient manner
• Remaining aware of daily events, restaurant, entertainment, and special events in local area
• Ensuring wake up calls are properly monitored and are promptly placed within parameters of hotel policies and standards
• Managing 3-4 calls per minute
• Posting appropriate telephone charges when required
• Adhering to safety regulations and emergency procedures
• Actively coordinating communications within the hotel, including emergency procedure, alarms, life safety, and more
• Assisting the front desk with miscellaneous tasks such as filing, copying, and word processing when necessary
• Performing any other job related duties as assigned

Benefits

• Opportunities for career growth
• Training programs
• Drug-free workplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED