PBX Operator | South Hospital | Full Time | Day/Evening Shifts

Methodist Le Bonheur Healthcare•Memphis, TN

8d•Onsite

About The Position

The PBX Operator is responsible for receiving and directing incoming telephone calls to appropriate services location, monitoring and reporting alarm conditions on telecommunications and safety system and alerting various support units to emergency and disaster situations. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

Requirements

High School Diploma or Equivalent
Call center 1-3 years
Knowledge of PBX operations, procedures and equipment.
Ability to communicate verbally with Associates, management and physicians.
Ability to understand moderately complex written materials, such as technical manuals.
Ability to work without close supervision and to exercise independent judgment.
Ability to organize multiple tasks and projects and maintain control of own workflow.
Ability to type 25-30 wpm on computer.

Responsibilities

Responds promptly to incoming calls providing information and assistance to callers.
Initiates outgoing calls, obtains accurate call processing information and call completion.
Uses database to access patient information.
Operates computer to obtain room assignments.
Operates paging system for internal and external calls and emergency alerts.
Notifies appropriate personnel in emergency situations.
Follows protocol relating to physician paging.
Monitors emergency alarms.
Ensures that fire alarm, cardiac arrest, burglar alarms, and defense disaster alarms are monitored.
Defines appropriate alarm status and follows procedure.
Documents Dr. Red, Emory House, and disaster alerts on appropriate forms.
Performs other job functions as assigned or requested.