PBX Operator-Hotel

Crescent Careers•Houston, TX

1d•Onsite

About The Position

The PBX Operator-Hotel is responsible for promptly answering telephone calls, greeting callers, and directing calls to the appropriate extensions using a computer console. This role involves transcribing messages, managing wake-up calls, paging guests and staff, and acting as a dispatcher for various hotel departments during emergencies and routine requests. The operator must also handle basic inquiries, respond to emergency calls according to established procedures, and resolve guest complaints with composure and good judgment. The position requires the ability to sit for long periods and perform other job-related duties as assigned.

Requirements

Ability to sit in a confined space for long periods of time.
Ability to read and use a moderately complex computer console.
Ability to transcribe complete messages and repeat information to verify accuracy.
Ability to input and retrieve messages from the computer.
Ability to read and verbally recite exact messages for guests.
Ability to input wake-up call information cautiously into the automated wake-up system.
Ability to page guests and patrons using the public address system.
Ability to provide timely information via paging system and two-way radios.
Ability to answer basic inquiries.
Ability to answer the emergency line, listen to details, identify the nature of the problem, and respond appropriately.
Ability to initiate emergency response as necessary.
Ability to legibly document pertinent details.
Ability to remain calm and polite, especially during emergency situations and/or heavy hotel activity.
Ability to resolve complications and complaints using previous experience and good judgment.
Compliance with attendance rules.
Availability to work on a regular basis.

Responsibilities

Promptly answer telephone calls, greet callers with a positive and clear voice, and direct calls to the appropriate line using a computer console.
Transcribe complete messages, verify accuracy, and input/retrieve messages from the computer.
Receive wake up call information, input it into the automated system, and confirm the time with the guest.
Page guests and patrons using the public address system.
Act as a dispatcher for security, guest services, and property operations associates, providing information via paging system and two-way radios.
Answer basic inquiries such as time, extension numbers, and outlet hours.
Answer the emergency line, identify the nature of the problem, respond appropriately, initiate emergency response, and document details.
Remain calm and polite during emergencies and heavy hotel activity, resolving complications and complaints.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.