PBX Operator/Guest Services Associate - Wyndham Legacy Golf Resort

Travel + Leisure Co.•Temecula, CA

1d•Onsite

About The Position

As a PBX Operator, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Requirements

Professional appearance and a positive, can-do attitude
Excellent communication skills with the ability to read, write and understand English
Ability to solve problems with a minimum of supervision
Basic math skills and knowledge of proper cash handling procedures
Ability to multitask and work in a fast-paced environment
Attention to detail and strong organizing skills
Basic computer and office skills
Ability to work independently or with others as needed

Nice To Haves

Hotel hospitality front office system knowledge a plus

Responsibilities

Bring smiles to guests from around the world by providing warm welcomes
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
Process cash and credit card transactions strictly following established procedures
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
Reserve and confirm reservations for individuals and/or groups
Provide guests with room rate quotes
Respond to guest inquiries and concerns as quickly and completely as possible
Promote teamwork and quality service through daily communications and coordination with other departments

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Paid time off (subject to eligibility)
Parental leave (subject to eligibility)
Holidays (subject to eligibility)
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match (subject to eligibility requirements, including tenure)
Legal and identify theft plan
Voluntary income protection benefits
Wellness program (subject to provider availability)
Employee Assistance Program