PBX Operator - Guest Service
About The Position
At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. Kalahari Resorts & Conventions is seeking a Telephone Operator. In this role, you will be responsible for providing attentive, courteous, and efficient service to all guests over the telephone; during check-in and at check-out, while maximizing room revenue and occupancy. As part of our leadership team, you’ll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You’ll enhance the guest experience by promptly and professionally handling calls, providing accurate information, and efficiently directing requests to the appropriate departments. You will support associates by ensuring smooth communication flow and helping teams respond quickly to guest needs.
Requirements
- Computer experience required.
Nice To Haves
- Previous customer service experience preferred.
- Previous hospitality or related experience helpful.
Responsibilities
- Ensure all guest requests are distributed to the proper departments.
- Approach all encounters with guests and associates in a friendly, service-oriented manner.
- Obtain all necessary information when taking room, cabana, and bungalow reservations and follow the rate-quoting scenario.
- Be aware of all rates, packages, and promotions at the resort.
- Maintain proper operation of the PBX console and ensure that all standards are met, if applicable.
Benefits
- Opportunities for career growth and development!
- A fun, energetic work environment with prizes, games, and team events.
- Flexible full-time or part-time hours are available year-round.
- Commission Structure
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
