PBX Operator/Dispatcher

St. Tammany Parish Hospital • Covington, LA

19h • Onsite

About The Position

Operates STHS’s telephone switchboard, answers calls, and routes telephone requests. Performs overhead pages for notifications, announces codes, directs responders, and monitors hospital security, fire, and maintenance systems’ alarms. Serves as information desk to provide general information for patients and employees. Monitors Maintenance and Security VHF/UHF radio communications and dispatches hospital staff to locations. Notifies “911” and emergency services to assist with routing first-responders to specific locations. Routinely performs as a member of the Information Systems helpdesk support team for afterhours troubleshooting and computer network support. This task includes providing Helpdesk customer service support for password resets, outages, and minor computer issues. Create & distribute hospital rosters and other clerical duties. Provide afterhours On-Call services for Home Health and Hospice departments and coordinates communications between patient, families, and medical staff. Performs miscellaneous duties as assigned by Lead Operator, Supervisor, or Director. Work in a fast-paced office while handling stressful situations. Must be able to work independently in a dynamic work environment. Work 40+ hours a week, but flexible to work more hours as needed to support a 24hr/7 day a week department to include dayshifts, nightshifts, weekends, holidays, and during disasters (natural or man-made).

Requirements

• High School graduate or equivalent.
• Experience demonstrating professional verbal and written communications skills with proper spelling and grammar is required.
• Must have computer typing skills, firm knowledge of computer concepts, computer logic, and understanding of PC hardware and software.
• Excellent customer services skills, good judgement, and problem-solving ability required.
• Ability to effectively communicate during emergency or crisis situations in a calm professional manner.
• Good verbal and public relations skills demonstrating excellent listening and reasoning skills.
• Ability to assess situations and route calls to appropriate departments during catastrophic events.

Nice To Haves

• Associate degree in Communications, Information Technology, Telecommunications, or a Health-related field is preferred.
• Previous switchboard experience is preferred.
• An understanding of medical terminology and previous customer services experience in a healthcare environment is preferred.
• Experience demonstrating confidence with public broadcast systems to include overhead paging notifications is preferred.
• Experience in telecommunications, emergency management, or “911” dispatch is preferred.

Responsibilities

• Operates STHS’s telephone switchboard, answers calls, and routes telephone requests.
• Performs overhead pages for notifications, announces codes, directs responders, and monitors hospital security, fire, and maintenance systems’ alarms.
• Serves as information desk to provide general information for patients and employees.
• Monitors Maintenance and Security VHF/UHF radio communications and dispatches hospital staff to locations.
• Notifies “911” and emergency services to assist with routing first-responders to specific locations.
• Provides afterhours On-Call services for Home Health and Hospice departments and coordinates communications between patient, families, and medical staff.
• Performs miscellaneous duties as assigned by Lead Operator, Supervisor, or Director.
• Provides Helpdesk customer service support for password resets, outages, and minor computer issues.
• Creates & distributes hospital rosters and other clerical duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED