PBX Helpdesk (Saturday and Sunday Nights)
About The Position
White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment. The PBX Associate (Entry Level) is responsible for assisting the PBX helpdesk with answering and routing calls as well as assisting in various IT Helpdesk functions. This is a dual role with 60% PBX and 40% IT Helpdesk. The PBX Helpdesk Associate will have a pleasant attitude, a willingness to learn and act in a dependable and responsible manner. Must be available for: Weekends/Rotating Shifts and Overnight Shifts.
Requirements
- 1 year working in a healthcare environment with PBX switchboard
- 6 months experience entry level IT Helpdesk role
- GED or High School diploma
Nice To Haves
- Some college preferred
Responsibilities
- Responsible for answering incoming calls and routing calls to correct department or extension.
- Conduct emergency communication to the Fire and emergency response units.
- Responsible for IT documentation and troubleshooting IT related issues with guidance.
- Prioritize calls to the CODE phone over all other calls.
- Train on the PBX system and existing VoIP platform.
- Other duties as assigned by Manager.
Benefits
- Competitive salary and benefits
- Employee programs and events.
- Paid Time Off and 7 Company Holidays.
- Employer paid life insurance.
- Additional voluntary benefits such as STD, LTD, etc.
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
