PBX Agent/Front Desk Relief
EOS Hospitality•Washington, DC
•Onsite
About The Position
The Hamilton Hotel is currently seeking guest experience PBX Agents to join our dynamic call center team!
Requirements
- 1+ year experience with multi-line phone systems is required.
- Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience.
- Must be a creative problem solver with superior follow-up skills.
- Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays.
- Must possess superior communication skills with fluency in English required.
- High school diploma is required.
- Must possess computer proficiency to include: MS Office, Excel, Word.
Nice To Haves
- 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
- those with bi-lingual abilities will be preferred
- those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred
Benefits
- Benefits discussed during interview process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
