PBX Agent

Suncadia•Cle Elum, WA

2d•Onsite

About The Position

As a PBX Resort Operator, you'll answer phone calls in a courteous and pleasant manner and refer guests to the correct extensions. With a pleasant and can-do attitude you'll address guest concerns in a friendly and warm manner. At Suncadia, we’re inspired year‑round by the natural beauty and welcoming spirit of the Cascades. Every season calls for a team of engaged attentive ambassadors who create meaningful experiences that spark connection, adventure, and a true sense of belonging for our residents, guests, and community. If you’re ready for a role where every day offers something new and rewarding, this is your place. Choose to adventure with us and who knows, you may just discover a home for your career.

Requirements

Must be 18 years of age or older
Ability to work well with others and function well in fast paced environment
Able to communicate well with staff and customers
Able to work flexible hours and days
Knowledge of property-wide facilities and services
Possess excellent telephone and organizational skills

Responsibilities

Answering and referring phone calls on the main switchboard
Courteous, timely and accurate when transferring calls, relaying messages and giving information to guests
Receive and send guest faxes
Photocopying
Comply with Suncadia dress code and grooming policy
Process guestroom reservations into Springer Miller during reservations office off-hours
Absorb, understand and continually communicate Suncadia events and activities to guests
Support Front Desk operations with physical coverage as needed
Other duties as assigned