PBX Agent/Front Desk Relief

EOS•Washington, DC

12h•Onsite

About The Position

The Hamilton Hotel is currently seeking guest experience PBX Agents to join our dynamic call center team! Successful candidates will possess the following skills and expertise: 1+ year direct related hotel experience as a call center agent and/or PBX agent is preferred OR 2+ years experience in a high volume call center position with strong customer service/problem solving orientation. 1+ year experience with multi-line phone systems is required. Superior telephone etiquette is required; must be able to easily "smile through the phone" in order to enhance our guests' hotel experience. Must be a creative problem solver with superior follow-up skills. Must be able to work a flexible schedule that will include early mornings, late nights, overnights, weekends and holidays. Must possess superior communication skills with fluency in English required; those with bi-lingual abilities will be preferred. High school diploma is required. Must possess computer proficiency to include: MS Office, Excel, Word; those with experience in hotel specific software (Opera, hotSOS, etc.) will be preferred

Requirements

1+ year experience with multi-line phone systems.
Superior telephone etiquette.
Ability to "smile through the phone".
Creative problem solver with superior follow-up skills.
Ability to work a flexible schedule (early mornings, late nights, overnights, weekends, holidays).
Superior communication skills.
Fluency in English.
High school diploma.
Computer proficiency including MS Office, Excel, Word.

Nice To Haves

1+ year direct related hotel experience as a call center agent and/or PBX agent.
2+ years experience in a high volume call center position with strong customer service/problem solving orientation.
Bi-lingual abilities.
Experience in hotel specific software (Opera, hotSOS, etc.).

Responsibilities

Handle guest experience calls.
Provide relief for front desk duties.
Operate multi-line phone systems.
Solve problems creatively and follow up effectively.
Communicate effectively with guests and colleagues.
Work a flexible schedule including early mornings, late nights, overnights, weekends, and holidays.
Utilize computer proficiency including MS Office, Excel, and Word.