PBSH Caseworker

ALPHA HOUSE•Calgary, AB

111d•Onsite

About The Position

Alpha House operates multiple Place-Based Supportive Housing (PBSH) programs across Calgary, focused on providing care to individuals with complex needs and supporting long-term housing stability. These programs are built on our core values—meeting participants where they are at, eliminating barriers to entry, and offering a safe, compassionate space to address addiction and mental health challenges. As a PBSH Caseworker, you’ll work in a team-based, case management model to help clients maintain housing and stability. You’ll provide individualized care while promoting harm reduction and housing-first philosophies in both word and action. This role requires strong crisis management, advocacy, and rapport-building skills, as well as a deep sense of empathy, respect, and ethical responsibility.

Requirements

A minimum two-year diploma in Human Services (or related field) from a public post-secondary institution, or actively enrolled
Strong understanding of addiction, harm reduction, trauma-informed care, and the housing-first model
Frontline experience supporting vulnerable populations, particularly those facing homelessness, addictions, or mental health challenges
High degree of empathy, compassion, and non-judgmental support for clients
Crisis management, de-escalation, and conflict resolution skills
Excellent communication, time management, and interpersonal skills
Technologically proficient in Microsoft Word, Excel, and Outlook
Able to maintain confidentiality and adhere to privacy standards
A team player with the ability to work independently
Flexible, resourceful, and adaptable
Familiarity with the Protection of Persons in Care Act
Class 5 (Non GDL) driver license (Not required for overnight)
Be able to physically assist clients from prone to sitting and standing, and vice versa
Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position
Ability to complete POPA, ATIA, and Lift training

Responsibilities

Work in a team-based, case management model to help clients maintain housing and stability.
Provide individualized care while promoting harm reduction and housing-first philosophies.
Utilize strong crisis management, advocacy, and rapport-building skills.
Offer empathy, respect, and ethical responsibility to clients.