PBM Client Services Coordinator
About The Position
As a Client Services Coordinator, you will serve as an integral part of the team interfacing with Clients, Account Executives, Sales, Operations and Finance team members. As a Client Services Coordinator, you will be responsible for supporting the Client Services team with daily activities that enable complete post-sale success and customer satisfaction. The coordinator will assist the client services Implementation and Account Managers and Account Executive(s) with day-to-day client and team needs, including updating implementation documents and trackers, research, reporting, scheduling meetings, note taking, and other support activities.
Requirements
- Knowledge in healthcare, insurance or PBM industry.
- Experience in pharmacy benefit management operational processes.
- Computer and typing proficiency.
- Ability to adapt to a dynamic and fast-paced environment.
- Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and presentation tools (Power Point, Google Slides).
- Motivated individual who is well-organized and able to work with minimal amount of supervision.
Responsibilities
- Forge trusting relationships with client counterparts.
- Support Account Managers as the initial point of contact for day-to-day operational inquiries from clients, Brokers, third party administrators, or internal team members on behalf of the client.
- Maintain an understanding of challenges faced by customers.
- Support research activities to help drive resolution for client issues.
- Coordinate with internal and external teams as necessary.
- Assist with new client implementations.
- Research rejected claims.
- Contact pharmacies to resolve point-of-sale issues.
- Contact members to assist with benefit and claims inquiries.
- Ensure timely and accurate processing of requests.
- Pull and deliver monthly client reporting.
- Support Account Managers in creation and maintenance of process and procedure documents.
- Manage day to day aspects of smaller clients with the oversight of the Account Manager or Senior Account Manager.
- Support Account Managers in gathering of client requirements for annual open enrollment processes, including benefit changes and customized requirements.
- Perform miscellaneous job-related duties as assigned.
Benefits
- Health
- Dental
- Vision
- Life
- 401k
- Paid Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
