Client Services Coordinator

Cryoport, Inc.•Houston, TX

1d•Onsite

About The Position

Cryogene is the industry’s most trusted biostorage facility specializing in the secure storage of biological specimens. Utilizing the latest freezer technology and computer inventory control software, Cryogene will cost effectively fulfill all of your sample storage requirements. They have proudly provided storage, receiving and distribution for local, regional, national and international research centers for over 15 years.

Requirements

High school diploma or equivalent with relevant administrative, client service, logistics, laboratory, biorepository, or life sciences experience may be considered.
Valid Driver’s License required.
Ability to multi-task, prioritize, and meet internal and external client demands.
Ability to maintain accurate documentation and electronic records.
Excellent attention to detail.
Good communication and interpersonal skills.
Demonstrated ability to learn new systems, procedures, and regulated workflows.

Nice To Haves

Associate degree preferred.
Prior experience in client services, project coordination, logistics, laboratory operations, biorepository operations, or a regulated environment preferred but not required.
May occasionally be required to drive a company vehicle for local client deliveries as needed.

Responsibilities

Support Client Services Project Managers with assigned client accounts, projects, and daily service activities.
Coordinate routine client requests and communications related to scheduling, inventory, receipts, withdrawals, packaging, and shipments; escalate concerns or issues to the appropriate Project Manager or management team member.
Assist with receipt and inventory management of biological materials, including therapeutic drug products, data entry, relocation, retrieval, packaging, and logistics activities in accordance with standard operating procedures.
Assist in organizing and coordinating shipments to external sites, including collection of required documentation and preparation of materials and related data for shipment in accordance with applicable procedures and IATA requirements.
Process incoming materials for storage and verify required documentation is complete.
Visually inspect materials for condition and data accuracy and perform accurate data entry into electronic tracking systems.
Support responses to routine client inquiries, including inventory requests, shipment status, documentation requests, and scheduling needs.
Assist with investigation and follow-up of shipment or inventory discrepancies under the direction of the Project Manager, supervisor, or management.
Support incoming requests for quotes by gathering information and assisting with the quotation/RFP process; route requests to the appropriate Client Services Project Manager or management team member.
Maintain ongoing inventory records, including documentation review, data entry, labeling, and inventory reconciliation activities as assigned.
Assist Client Services Project Managers with project monitoring, status updates, client documentation, meeting preparation, and follow-up activities.
Review records for completeness and adherence to Good Documentation Practices (GDP).
Prepare and maintain reports, logs, electronic records, and support client documentation as assigned.
Use temperature monitoring equipment in accordance with CryoGene procedures.
Promptly report incidents, monitoring equipment failures, transport delays, discrepancies, or other concerns to the appropriate supervisor or CryoGene management.
Comply with CryoGene quality systems, SOPs, safety requirements, and applicable training requirements.
Support operational excellence and collaborate across Client Services, Operations, Quality, Accounting, and other functional teams.
This position may require periodic evening work, as necessary, to support cryorepository operational quality and service standards.
Perform other related duties as assigned.