Client Services Coordinator
About The Position
Competitive Edge Physical Therapy is hiring an Operations & Client Services Coordinator to support both client communication and clinic operations at our Fremont location. This role is ideal for someone who enjoys working with people while excelling at organization, execution, and behind-the-scenes operational support. This role is right for you if you genuinely enjoy working with people and helping them feel supported and informed, take pride in being organized, reliable, and detail-oriented, appreciate structure, clear expectations, and well-run systems, are comfortable using technology, spreadsheets, and digital tools, can move easily between client-facing interactions and focused administrative work, manage your time well and follow through on tasks without constant supervision, value accuracy, consistency, and doing things the right way, and are interested in growing your responsibilities as the company continues to scale.
Requirements
- Genuinely enjoy working with people and helping them feel supported and informed
- Take pride in being organized, reliable, and detail-oriented
- Appreciate structure, clear expectations, and well-run systems
- Comfortable using technology, spreadsheets, and digital tools
- Can move easily between client-facing interactions and focused administrative work
- Manage your time well and follow through on tasks without constant supervision
- Value accuracy, consistency, and doing things the right way
- Interested in growing your responsibilities as the company continues to scale
Responsibilities
- Provide friendly, professional hospitality to clients in person and over the phone
- Cover the front desk when needed, ensuring clients feel welcomed and supported
- Manage scheduling, rescheduling, cancellations, and follow-up calls with accuracy
- Assist clients in understanding next steps after evaluations and visits
- Process payments and update scheduling information with confidence and attention to detail
- Serve as a reliable point of contact so clients receive timely, clear communication
- Support the Operations Manager with daily, weekly, and recurring operational tasks
- Maintain accurate spreadsheets, trackers, and internal systems
- Track key performance indicators and operational metrics using spreadsheets and internal tools
- Assist with clinic efficiency initiatives and workflow execution
- Ensure data accuracy and consistency across systems
- Keep tasks, documents, and processes organized so nothing falls through the cracks
Benefits
- $200 monthly medical stipend (full-time)
- 2 weeks paid vacation plus the week between Christmas and New Year’s
- 401k with 4% company match
- Paid sick time
- Weekly professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
