PBE Technical Rep

LKQ•Akron, OH

3d•Onsite

About The Position

Responsible for providing technical support at the customer level, primarily supporting the sales growth and customer retention efforts of our PB&E sales organization with a high-quality customer focus. Assisting customers with product training and demonstration of new products and processes.

Requirements

High School Diploma/GED
5+ years of related experience in automotive, aeronautical, heavy-duty truck, or industrial paint processes.
Knowledge of associated and allied PBE products.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rates, ratios, and percentages and to draw and interpret graphs.
Frequent use of Outlook, Word, Excel, graphics, etc.
Ability to create, maintain and incorporate functions into Word documents, Excel spreadsheets, databases, and PowerPoint presentations to support business objectives.
Regularly uses moderately complex oral and written skills.
May train others in functional areas, interact with others and make presentations to department or middle management.
Problems encountered are routine, somewhat repetitive and generally solved by following clear directions and procedures.
Decisions generally affect own job or assigned functional area.
Results are defined; sets personal own goals and determines how to achieve results with few or no guidelines to follow; supervisor/manager provides broad guidance and overall direction.
Handle multiple tasks or projects simultaneously with moderate complexity.
Work is primarily active moving from location to location and sometimes standing, squatting, and working in a shop setting.
Frequent use of a computer, keyboard, and mouse, mobile phone and CRM.
Must have a clean driving record
The employee must occasionally lift and/or move up to 25 pounds.

Nice To Haves

Some college coursework desired.
5+ years of automotive refinishing experience.
Willingness to Complete paint manufacturers' training in paint products and application.
Strong color-matching abilities.
I car certifications.

Responsibilities

Ensure that proper use of Health, Safety and Equipment practices are adhered to during work hours.
Perform product demonstration and line trials to prospective and existing customers.
Perform in-shop product training for new and existing accounts as required.
Resolution of product failures/problems. Will identify the systemic cause and provide a system or process solution to eliminate reoccurrence.
Support resolution of color issues with key accounts.
Support sales and installation of new accounts.
Provide technical review of the repair process focused on product-related matters. The objective is to ensure the proper use of the products we sell and to enhance customer output.
Assume other duties as assigned.