Payroll & Time and Labor Practice Leader

ExtensisHR • Woodbridge Township, NJ

10d • $85,000 - $135,000

About The Position

ExtensisHR, a leading Professional Employer Organization (PEO), is seeking a Payroll & Time and Labor Practice Leader to oversee the structure, optimization, documentation, and scalability of these core PEO services. This role is crucial for establishing consistent service standards, enhancing workflows, strengthening documentation, supporting system and process reviews, and collaborating across departments to boost accuracy, efficiency, and improve the overall client and employee experience. The position involves close partnership with various teams including Payroll, Time & Labor, Implementation, Client Solutions, School Services, Product/Technology, Finance, Tax, Benefits, and Compliance to ensure seamless integration and clear expectations for all processes and service delivery.

Requirements

• 5+ years of progressive payroll, time and labor, workforce management, HR technology, service operations, or related leadership experience.
• PEO, payroll service bureau, HR services, or large multi-state employer experience strongly preferred.
• Deep knowledge of multi-state payroll, payroll tax, garnishments, wage and hour considerations, timekeeping workflows, accruals, time-off policies, and integrations with benefits, GL, payroll, and workforce management systems.
• Demonstrated success leading process review, workflow improvement, SOP development, documentation governance, standardization, enablement, or automation initiatives at scale.
• Strong systems-thinking and process-design skills.
• Ability to evaluate current-state workflows, identify root causes, and translate findings into clear standards, tools, documentation, and training.
• Ability to partner effectively with Finance, Tax, Benefits, Product/Technology, Compliance, Implementation, Client Solutions, School Services, Payroll, Time & Labor, and operational leaders.
• Experience influencing without direct authority and driving adoption of standards, processes, and documentation in a matrixed environment.
• CPP certification strongly preferred.
• Timekeeping, workforce management, or HR technology experience strongly valued.
• Excellent written and verbal communication skills, with the ability to translate complex payroll, timekeeping, system, and compliance concepts for operational, executive, and client-facing audiences.

Nice To Haves

• Process-oriented, practical, and able to balance standardization with client-specific complexity.
• Comfortable moving between detail-level workflow review and broader service model design.
• Collaborative approach with strong follow-through, sound judgment, and a continuous improvement mindset.
• Ability to create structure in ambiguous environments and bring teams together around common standards.

Responsibilities

• Define, maintain, and continuously improve the service model for Payroll and Time & Labor to ensure consistent support across diverse environments.
• Review Payroll and Time & Labor workflows to identify and address inefficiencies, recurring issues, manual workarounds, and opportunities for streamlining.
• Build, maintain, and govern Standard Operating Procedures (SOPs), playbooks, checklists, and service standards for Payroll and Time & Labor processes, including exception handling.
• Support structured reviews of systems, forms, configuration inputs, case routing, workflow documentation, knowledge articles, templates, and reports.
• Create and maintain a consistent discovery and readiness framework for Time & Labor, covering practices, clocks, approvals, calendars, pay rules, accruals, and compliance requirements.
• Partner with operational and technology teams to support clear qualification, documentation, and handoff expectations for Time & Labor platforms and workforce management processes.
• Partner with internal teams to ensure time-off, leave, holiday, accrual, classification, and pay practice policies are reviewed to support accurate setup.
• Define readiness checkpoints and handoff expectations between Sales, Implementation, Client Solutions, School Services, Payroll, and Time & Labor.
• Identify and lead automation and technology enablement opportunities across Payroll and Time & Labor, partnering with Product/Technology on tooling, AI, reporting, and system improvements.
• Serve as a domain partner to Finance, Tax, Benefits, Implementation, Client Solutions, School Services, Compliance, Product/Technology, and operational leaders to ensure alignment.
• Maintain awareness of payroll and timekeeping compliance considerations, including wage notices, classification impacts, meal and rest period considerations, and sick leave rules.
• Build training, reference materials, and just-in-time guidance to enhance Payroll and Time & Labor proficiency across service teams.
• Partner with operational leaders to evaluate process health, recurring issue themes, readiness gaps, manual touchpoints, and opportunities to measure efficiency gains.
• Serve as a senior domain escalation partner for complex Payroll and Time & Labor issues, identifying root causes and process improvements.
• Coordinate with Customer Experience, Benefits, Compliance, Implementation, and other practice or functional leaders to ensure clean integration of Payroll and Time & Labor with the broader client and employee service experience.

Benefits

• Competitive compensation
• Progressive Paid-Time Off Program (including time off for volunteering and life events)
• Group Medical, Dental, Vision and Life insurance (available from day one)
• Student Loan Assistance Program
• Pretax Spending Accounts (for health and dependent care expenses)
• Extensive professional development programs
• Discounts in retail and entertainment
• Social and community outreach committee
• Complimentary coffee and snacks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed