Payroll Technical Support Engineer

HiBob•,

3d•Hybrid

About The Position

We’re looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows. This role combines technical troubleshooting with deep payroll product expertise. You’ll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks. This is a high-impact role where your work directly affects employees getting paid correctly and on time.

Requirements

4+ years of technical support experience supporting Payroll applications, Payroll platforms, HRIS systems, or HR SaaS applications
Strong understanding of payroll systems, payroll data flows, and payroll-related business processes
Experience in troubleshooting complex customer issues and performing root cause analysis.
Experience supporting enterprise customers in a technical support or escalation environment.
Experience working with APIs, integrations, webhooks, and data synchronization processes.
Familiarity with SQL and database concepts, including the ability to query or analyze data during investigations.
Ability to analyze workflows and identify configuration gaps
Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision

Nice To Haves

CPP, FPC, or equivalent payroll certifications.
Experience supporting multi-state payroll platforms.
Experience supporting Benefits Administration products.
Basic scripting or HTML/CSS knowledge.
Experience working in a high-growth SaaS environment.

Responsibilities

Own payroll-related escalations
Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
Support customers during critical payroll cycles with urgency and precision
Ensure accurate data flow between Bob and payroll systems/integrations
Act as a payroll expert
Advise customers on payroll configurations and best practices
Troubleshoot issues related to US payroll compliance and workflows
Help customers understand how system setup impacts payroll outcomes
Bridge customers and product
Translate payroll challenges into product feedback and improvements
Partner with Product and Engineering on payroll-related enhancements
Advocate for customer needs in technical discussions
Drive proactive improvement
Identify misconfigurations and potential risks early
Recommend process improvements and system guardrails
Contribute to documentation and payroll best practices

Benefits

Equity in a global, high-growth HR tech SaaS leader
401(k) with a 3% company match effective the month following your start date
$2,500 employee referral bonus
Medical, dental, and vision coverage from day one
$1,920 annual wellness stipend to support your physical and mental wellbeing
Annual Headspace membership and expanded wellness benefits
Hybrid working model for Bobbers in the NY metro area
Temporary work from anywhere for up to 2 months per year (after 6 months)
Generous paid time off and company holidays to rest, recharge, and enjoy
Bob Balance Days – 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
Your birthday off — plus a special gift from us
Home office allowance to set up your ideal workspace
Two paid Social Impact days each year to give back to causes you care about
Frequent team and company social events, both in-person and virtual
Dog friendly office