Payroll Tax Research Analyst

Symmetry Software is seeking a detail-oriented individual to join their Payroll Tax Research Team. As a Tax Research Analyst, you will be responsible for conducting research to ensure the company's payroll tax software products are up-to-date and compliant with regulations. This role involves monitoring tax rates and forms, documenting changes, and maintaining a tax rate database. The ideal candidate should have a passion for payroll tax research, strong attention to detail, and previous experience in payroll. Additionally, excellent communication and problem-solving skills are required to collaborate with various teams and provide exceptional client service.

• Provides subject matter expertise and guidance across all areas of payroll tax.
• Performs research in federal, state, and local payroll tax laws and regulations.
• Contacts government agencies to obtain clarification on unclear or changed laws or regulations.
• Familiar with minimum wages.
• Knowledge of Canadian payroll, payroll taxes, and TD1 Personal Tax Credit returns.
• Understands employee W-4 forms and how they work.
• Participates in projects to ensure payroll tax requirements are met.
• Assists software engineers, account associates, and support team in understanding payroll tax laws.
• Assists client success and support teams with tax rate questions and provides supporting documentation.
• Joins industry groups to develop a network of contacts to share tax information.
• Maintains excellent records in information systems.
• Reports directly to the Manager of Tax Research.
• Works in a collaborative team environment.
• Develops process documentation and workflows.
• Keeps up to date with payroll tax activities and compliance with regulations.
• Interprets, communicates, and executes changes as needed.
• Coordinates efforts between Tax Research and other departments to ensure accuracy of tax withholding data.
• Maintains files and provides necessary reports or documentation.
• Provides recommendations for continuous process improvement.
• Strong technical skills, including proficiency with automated systems.
• At least three or more years of working experience in payroll tax and/or processing payroll.
• Two or more years of experience in a software development company (desired).
• Friendly and upbeat personality.
• Payroll tax knowledge for the U.S., U.S. Territories, and Canada.
• Excellent analytical, communication, and problem-solving abilities.
• Outstanding interpersonal skills and ability to work in a team environment.
• Excellent client service skills and ability to handle inquiries and issues.
• Ability to think out of the box.
• Problem-solving skills.
• Contributes to the success of the team and takes ownership of work.
• Evaluates content of documents for quality and accuracy.
• Good time management skills and ability to prioritize tasks.
• Finishes deliverables on time and within scope.
• Maintains confidentiality and exercises discretion.
• Excellent judgment skills and attention to detail.
• Strong organizational skills and ability to work under pressure.
• Ability to handle and prioritize multiple tasks and meet deadlines.
• Familiar with Google suite of applications.
• Intensive internet research skills.
• Bachelor's Degree in Business Administration/Finance or equivalent knowledge.
• PayrollOrg - FPC certificate required or ability to sit for the exam within the first year of employment.

• Prior experience in payroll tax activities, including compliance with local, state, and federal regulations
• Strong technical skills, including proficiency with automated systems
• At least three or more years of working experience in payroll tax and/or processing payroll in an in-house environment
• Two or more years of experience in a software development company (highly desired, but not required)
• Payroll tax knowledge for the U.S., U.S. Territories, and Canada
• Excellent analytical/communication and problem-solving abilities
• Outstanding interpersonal skills with a proven ability to succeed working in a team environment
• Excellent client service skills with an ability to effectively handle and resolve inquiries and issues
• Ability to think out of the box
• Problem-solving skills
• Contributes to the success of the team and Symmetry by being accountable and taking full ownership of work
• Evaluate content of documents for quality and accuracy, and be able to communicate findings to others
• Good time management skills, recognizing the urgency of the matter
• Finishing deliverables on time and within scope, communicating proactively about obstacles and success
• Ability to maintain confidentiality and exercise extreme discretion, demonstrating a high degree of professionalism and integrity
• Excellent judgment skills, and a high level of attention to detail and accuracy
• Strong organizational skills, and the ability to work under pressure
• Ability to handle and prioritize multiple tasks and meet all deadlines
• Familiarity with Google suite of applications
• Intensive internet research skills are a must-have
• Bachelor's Degree in Business Administration/Finance or equivalent level of knowledge in this relevant field
• PayrollOrg - FPC certificate required, or the ability to sit for the exam within the first year of employment.

• Working from the office on designated days approximately 2-3 days per week
• Competitive cash compensation ranging from $85,000/yr to $105,000/yr
• Opportunity to work with various teams and collaborate on projects
• Friendly and upbeat work environment
• Opportunity to work with positions across the company, from CEO to support to sales
• Access to tools and services that were previously only available to larger corporations
• Equal opportunity employer with a commitment to diversity and inclusion
• Reasonable accommodations for individuals with disabilities
• Opportunity for professional growth and development
• Chance to work with Fortune 500 companies and leading payroll service providers
• Opportunity to contribute to the development of popular website PaycheckCity.com