Payroll Support Specialist
About The Position
The Payroll Support Specialist is responsible for, but not limited to, administrative support for the franchise locations’ payroll function serving 340+ stores in 30+ states with over 2500 employees. Candidate must be a highly motivated, detail-oriented, self-starter and able to multi-task effectively with excellent organizational, problem-solving, and communication skills. The most important qualification may be a heart for service towards our franchisees. Our goal is to help our valued franchisees successfully navigate business operations like payroll processing. Payroll is especially important because it also affects the employees of each location.
Requirements
- Associates or Bachelor's degree and/or 3 – 5 years prior Payroll & Benefits experience
- Payroll, Payroll Tax in multi-state environment preferred.
- Good understanding of fundamental accounting principles.
- Familiarity with Federal, State & Local Payroll Tax filings
- Excellent time management and communication skills.
- Strong customer service experience
- Excellent organizational skills and attention to detail
- Excellent interpersonal skills
- A team player who strives to embody our core values and corporate culture of being Neighborly, practicing Transparency, Excellence, & Joy
Responsibilities
- Train and develop Franchisees on payroll system functionality, processing, reporting, and procedures, building their knowledge and confidence in using the system.
- Provide payroll system support for stores in a multi-state environment
- Respond to Franchisee inquiries and provide guidance on Payroll and Accounting processes while coordinating system and database updates for new hires, terminations, healthcare deductions, and other employee changes.
- Training and directing Franchisees in preparation of account analysis and other payroll software reports
- Assisting Benefits Administrator with employee change updates
- Assisting in the reconciliation of financial discrepancies by collecting and analyzing account information
- Coordinating with other internal departments to correctly process various intercompany payroll liabilities and reconciliations
- Facilitate account set up in the payroll system for new franchise entities.
Benefits
- Group Health, Vision, Dental, Disability, and Life Insurance.
- 401K Match
- Employee Stock Ownership Program
- 3 Weeks of Paid Vacation
- 10 Paid Holidays
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
