Payroll Support Specialist

University of British Columbia•Kelowna, BC

5d•CA$5,202 - CA$5,963•Onsite

About The Position

This position provides strong customer service and payroll expertise to the Okanagan campus community. This role contributes to the Okanagan Payroll team by providing support and problem resolution while ensuring that customer service levels are met at all times.

Requirements

High school graduation, plus a two-year post-secondary diploma in accounting, finance or business, over four years of related experience, or an equivalent combination of education and related experience.
Payroll Compliance Professional (PCP) certification required.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion

Nice To Haves

Payroll Leadership Professional (PLP) certification preferred.
Aptitude for understanding of accounting, finance and business functions required.
Expertise with computers and the ability to understand Workday systems, complex material such as training manuals and business process documents.
Demonstrated organizational skills, attention to detail, and ability to multi-task and prioritize work.
Ability to solve complex problems and recommend solutions, take initiative and work under pressure of deadlines.
Ability to work independently with minimal supervision and within a team environment.
Demonstrated reading, comprehension, and communication skills (oral & written) and interpersonal skills, including a solution focused attitude coupled with a focus on delivering a high level of customer service to all stakeholders.
Ability to work as a team player as well as an individual contributor.
Proven ability to adapt and to work effectively in a dynamic and rapidly evolving environment.

Responsibilities

Administers payroll and manages individual work schedule to meet priorities and deadlines.
Acts as the front-line liaison for various staff on campus to solve technical problems, missing reports, status of transactions, etc. Liaises with members of the Okanagan Human Resources team to resolve issues in a timely manner.
Provides support for the Payroll and Benefits module, policies and process inquiries; including troubleshooting and resolving ServiceNow tickets and Workday Notifications.
Escalates highly complex issues to Payroll Lead.
Liaises with the Leave of Absence Desk regarding Okanagan staff and faculty leaves.
Analyzes incidents and provides recommendations for business process and system improvements to reduce payroll user problems and to improve data.
Provide recommendations for efficiency gains in existing processes and works with members of the community to implement changes.
Contributes to business process documentation and maintains standard operating procedures of all Workday payroll processes.
Distributes output such as reports, etc. to appropriate recipients; maintains accuracy of distributions lists for confidential reporting distribution in adherence with current Privacy Laws
Ensures correctness of payroll data for production of tax forms (T4A and T4A’s) as part of the calendar year-end requirements
Provides communication to appropriate groups, advising of critical dates reflecting system events, down-time, cut-off dates and scheduled deadlines to ensure accurate processing of information
Processes payroll related journal entries on behalf of departmental financial staff, researchers, and research finance.
Supports development of payroll related training for campus events. Provides information about payroll and benefits at informal sessions across campus.
Liaises with members of the Okanagan Human Resources team to resolve issues in a timely manner.
Carries out other related duties and assignments as directed.