Payroll Support Manager

Help at Home•Columbus, OH

3d•Hybrid

About The Position

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. Help at Home is seeking an experienced, detail-oriented, and technology-driven Payroll Support Manager to support payroll issue resolution, system improvements, compliance, reporting, and process optimization.

Requirements

Strong knowledge of payroll operations, timekeeping systems, compliance, and internal controls.
Advanced proficiency in Microsoft Excel and Power BI, including data analysis, reporting, and automation.
Proven ability to troubleshoot complex payroll issues, identify trends, and implement process improvements.
Experience with payroll system enhancements, integrations, testing, and reporting.
Strong organizational, problem-solving, and communication skills with the ability to manage competing priorities.
Ability to collaborate across departments, support projects, and drive operational efficiencies.
Bachelor's degree in Accounting, Finance, Business Administration, Human Resources, or related field preferred.
Minimum of five (5) years of payroll operations experience, preferably in a high-volume, multi-state environment.
Experience with payroll systems, compliance, reporting, audits, and process improvements required.
Demonstrated experience managing complex payroll escalations and collaborating with cross-functional teams.

Nice To Haves

Prior project leadership, employee training, or mentoring experience preferred.
Certified Payroll Professional (CPP) designation a plus.

Responsibilities

Support resolution of complex payroll issues and escalations, ensuring timely and accurate solutions.
Oversee payroll service tickets, monitor service levels (SLAs), and identify opportunities to improve response times and employee satisfaction.
Analyze recurring payroll and timekeeping issues, identify root causes, and implement sustainable solutions.
Serve as a payroll subject matter expert and resource for internal teams.
Support payroll system enhancements, upgrades, integrations, testing, and implementation activities.
Partner with HRIS, IT, Finance, and external vendors to troubleshoot issues and improve system functionality.
Ensure accuracy and integrity of data across payroll and timekeeping.
Support system testing, validation, and resolution of technical issues.
Maintain strong payroll controls, compliance processes, and audit-ready documentation.
Coordinate payroll reporting, reconciliations, and supporting documentation for internal and external audits.
Identify compliance risks, process gaps, and control weaknesses and implement corrective actions.
Collaborate with Finance, Tax, Compliance, and Internal Audit to support regulatory requirements.
Support initiatives focused on payroll accuracy, automation, operational efficiency, and reducing manual processes.
Analyze payroll data and workflows to identify trends, risks, and improvement opportunities.
Support payroll-related system implementations, acquisitions, integrations, and organizational changes.
Develop and maintain standardized procedures, workflows, and process documentation.
Utilize advanced Excel, Power BI, and reporting tools to analyze payroll metrics, identify discrepancies, and drive data-informed decisions.
Monitor operational performance, service levels, and vendor effectiveness.
Communicate payroll risks, trends, project updates, and recommendations to leadership.
Build strong partnerships across Payroll and Timekeeping.
Provide guidance and training to associates on payroll processes, systems, and best practices.