Payroll Support Hero

BambooHR • Utah | Hybrid, UT

3d • Hybrid

About The Position

At BambooHR, we’re all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We’re leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR.

Our Payroll Support Team is a fantastic group of caring and authentic people. We thrive on open and genuine connections with others! We love our clients and want them to feel successful and empowered to elevate the payroll experience at their own company. As a Client Support Specialist for our Payroll Product, you'll have the opportunity to work on the forefront, supporting our payroll software and serving as the primary contact for small and medium-sized business clients across various industries. You'll be able to hone your troubleshooting skills, multitask effectively, and balance multiple projects while being a positive influence for businesses.

Sounds pretty cool, right? Let's dive into the day-to-day responsibilities.
You will:
Provide exceptional email and phone support for customers that love our software
Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc. (if you don’t already know this, don’t worry, we’ll teach you!)
Research solutions to challenging problems our clients face
Help clients integrate and utilize the software in the best way possible
Do your best, focused work, Monday through Friday (no weekends!)

Requirements

• Engage in extensive client interactions, providing expert guidance on payroll processing, ensuring compliance with tax liabilities, and setting up benefit deductions.
• Troubleshoot software issues to deliver seamless support to our clients.
• Keen attention to detail and a commitment to meeting performance metrics.
• Help clients navigate the intricacies of our payroll system, ensuring their operations run smoothly and efficiently.
• Passionate about delivering exceptional client service and have a strong interest in payroll processes.
• Enjoy engaging in phone conversations for up to 6 hours a day.
• Demonstrate a passion for customer care and the ability to ensure high levels of client satisfaction.
• Show a desire to learn payroll; prior experience is welcome but not required.
• Communicate clearly and concisely in both written and verbal forms.
• Exhibit impeccable attention to detail.
• Be tech-savvy and able to learn various software applications quickly.
• The ability to multi-task throughout your day is needed.
• Type at a speed of 60+ words per minute.
• Available for in-office training during your training/ramping period (which takes approx. 2 weeks, dependent on performance).

Responsibilities

• Provide exceptional email and phone support for customers that love our software
• Provide solutions to questions regarding deductions, garnishments, the BambooHR payroll software, etc.
• Research solutions to challenging problems our clients face
• Help clients integrate and utilize the software in the best way possible
• Do your best, focused work, Monday through Friday (no weekends!)

Benefits

• Comprehensive health, life, and disability insurance
• Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off
• 401k plans with up to 6% company match
• $2000 Paid-Paid Vacation bonus
• EAP through Headspace

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed