Payroll Specialist

Acrisure•Brook Park, OH

14d•Onsite

About The Position

The Payroll Specialist will maintain a base of payroll clients, providing exceptional customer service via phone and email. This role involves interacting with clients to obtain payroll data, accurately entering this data for processing, and meeting deadlines. The specialist will also respond quickly to inquiries, learn and maintain knowledge of Payroll Software and other products, and assist clients with reports, problems, or other issues. Additionally, the role includes reaching out to clients regarding new products and services and developing relationships with other departments to ensure a positive customer experience.

Requirements

High school diploma or equivalent
At least 1 year of work experience, preferably in customer-facing role
Reliable, responsible, detail-oriented, and professional
Excellent communication skills, especially via email and phone
Team-oriented, adaptable, flexible, collaborative, able to resolve conflicts
Proactive problem solver and critical thinker
Proficient in Google Suite
Accurate and fast data entry and typing skills
Ability to multitask

Responsibilities

Maintain base of payroll clients and provide exceptional customer service to them via phone and email
Interact with clients to obtain payroll data and accurately enter data for processing
Meet deadlines and respond quickly to inquiries, even during times of high volume
Learn and maintain a working knowledge of Payroll Software and other products.
Assist clients with reports, problems, or other issues
Reach out to clients regarding new products and services
Develop relationships with other departments to ensure a positive customer experience