Payroll Specialist

Acrisure, LLC•Grand Rapids, MI

3d•Onsite

About The Position

Acrisure is seeking a Payroll Specialist in Grand Rapids, MI to support the accurate, timely, and compliant processing of payroll across a defined employee population and set of business units. This role operates with responsibility for assigned payrolls, ensuring precision, compliance, and high-quality employee experience. The Payroll Specialist performs full-cycle payroll processing activities within established guidelines, manages payroll data integrity, and serves as a key point of contact for payroll inquiries within their assigned scope. The role requires strong ownership, attention to detail, and the ability to work in a fast-paced, high-volume multi-entity environment.

Requirements

Demonstrated experience with multi-state payroll processing or high-volume payroll environments
Strong customer service and stakeholder management skills
Proven attention to detail and accuracy in transactional work
Ability to manage multiple payroll cycle and deadline simultaneously
Experience working with confidential and sensitive information
Proficiency in Microsoft Office, particularly Excel (data validation, formulas, and reconciliation support)
3 – 5 years of payroll, HR, accounting, finance, or related operational experience
High school diploma or equivalent

Nice To Haves

Hands-on experience with payroll system (Workday, ADP, UKG, or similar)
Experience supporting multi-entity payroll structures or complex payroll inputs
Experience with fully cycle and high volume payroll processing (3,000 employees)
Exposure to payroll compliance, audits, and reporting activities
Experience in centralized payroll function supporting distributed business units
Associate's or Bachelor's degree in Human Resources, Accounting, Business Administration, or a related field

Responsibilities

Independently process assigned payrolls across multiple frequencies and entities for a designated employee population
Serve as the primary payroll contact for assigned business units, divisions, and/or agency partners, ensuring timely resolution of payroll-related needs
Compile, review, and validate payroll inputs including hours, earnings, deductions, tax elections, and adjustments for accuracy and compliance
Perform full-cycle payroll activities including regular payroll runs, off-cycle payments, and corrections within defined thresholds
Research and resolve routine-to-moderately complex payroll discrepancies and issues, escalating when outside of established parameters
Maintain accurate payroll records and system data ensuring data integrity across the HRIS/Payroll platforms
Process recurring commission payments in accordance with established plans and payroll schedules.
Validate commission data and partner with Finance and business leaders to resolve discrepancies prior to payroll processing.
Ensure payroll transactions comply with federal, state, and local regulations as well as internal policies and controls
Execute payroll audits and reconciliations for assigned payrolls, identifying and resolve payroll variances within established parameters
Support year-end activities including W-2 validation, reporting, and audit preparation for assigned scope
Maintain documentation and payroll records in accordance with retention requirements and audit standards
Preparation and distribution of standard payroll reports
Maintenance/validation of employee time records or timekeeping data
Support for timekeeping corrections prior to payroll processing
Respond to payroll inquiries via ServiceNow and other channels for assigned employee groups, providing accurate and timely resolution
Deliver a high level of customer service while interpreting and explaining payroll policies, procedures, and pay outcomes
Escalate complex, high-risk, or policy-sensitive issues as appropriate
Maintain clear and complete documentation of all inquiries, actions taken, and resolutions
Follow established payroll procedures and internal controls with a strong adherence to accuracy and deadlines
Monitor payroll cycles for assigned populations to ensure timely execution and minimal errors
Identify recurring issues or inefficiencies and communicate observations to Payroll leadership
Participate in training and cross-function learning to reinforce payroll expertise and system proficiency