Payroll & PIC Operations Specialist

Universal Music Group•Toronto, ON

4d•CA$35 - CA$42•Onsite

About The Position

Universal Music Canada is looking for a detail-oriented and collaborative payroll professional with a passion for delivering exceptional employee experience to join our People, Inclusion & Culture (PIC) team. The Payroll & PIC Operations Specialist will manage end-to-end payroll operations while supporting people processes across multiple provinces, ensuring accuracy, compliance, and operational excellence. The role will play a key role in enhancing payroll systems, supporting employees, and driving continuous improvement by demonstrating accountability, precision, collaboration, and a commitment to service excellence.

Requirements

5 - 7 years of Canadian payroll experience, including multi-province payroll (ON, BC, AB, QC required)
Proven experience managing full-cycle payroll processing
Hands-on experience with Workday and ADP Workforce Now payroll systems (required)
Strong knowledge of Canadian payroll legislation, tax and regulatory requirements
Experience administering benefits and pension plans
Knowledge of SOX compliance and internal controls
PCP (Payroll Compliance Practitioner) designation
Exceptional attention to detail and accuracy
Strong analytical and problem-solving capabilities
High level of discretion handling confidential information
Ability to manage multiple priorities in a, deadline-driven environment
Ability to work both independently and collaboratively
Proficiency in Excel and reporting tools

Nice To Haves

Positivity, passion, a competitive edge, and opinions you can stand behind
Bold, ambitious, creative thinking; an entrepreneurial style and a growth mindset
Excellent communication skills anchored by honesty, approachability, and an open mind

Responsibilities

Manage end-to-end payroll processing across Ontario, British Columbia, Alberta, and Quebec using Workday and ADP Workforce Now, ensuring accuracy, completeness, and timeliness
Process and validate hire to retire payroll data including earnings, deductions, bonuses, commissions, and retroactive adjustments
Execute payroll runs and ensure appropriate approvals and controls are in place
Investigate and resolve payroll discrepancies in a timely manner
Ensure compliance with federal and provincial payroll legislation, including CRA and Revenu Québec requirements
Prepare and remit payroll deductions including CPP, EI, income tax, QPP, QPIP, and CNESST
Support year-end processing including T4s, RL-1s, and related filings
Reconcile payroll reports to general ledger outputs and prepare payroll journal entries
Maintain documentation and processes in alignment with SOX (Sarbanes-Oxley) compliance and internal controls
Responsible for the payroll taxation, reporting, and compliance of employee equity compensation programs, including stock options, Restricted Stock Units (RSUs), Performance Share Units (PSUs), and other share-based awards. Ensures accurate withholding, payroll processing, tax reporting, and regulatory compliance across applicable jurisdictions while partnering with the Stock Plan Administrator
Support internal and external audits by providing required payroll data and documentation
Administer employee benefits and pension programs in collaboration with the team
Coordinate with third-party providers to ensure accurate deductions and employer contributions
Reconcile benefits and pension invoices and maintain accurate records
Support employee inquiries related to payroll
Validate data integrity across Workday and ADP, ensuring accurate employee and payroll records
Support employee lifecycle transactions and system updates
Run and analyze payroll and HR reports as required
Identify opportunities for process improvements and automation across payroll and systems
Effectively and responsibly use approved AI technologies to enhance productivity, improve decision-making, and support business objectives. Applies critical thinking to validate AI-generated outputs, protects confidential information, complies with organizational AI governance and privacy requirements, and continuously develops knowledge of emerging AI capabilities relevant to the role.
Contribute to documentation, testing, and continuous improvement initiatives
Respond to payroll-related inquiries with a strong focus on the employee experience
Provide guidance to employees and internal stakeholders on payroll processes and policies
Other duties and projects as assigned.