Payroll Operations Associate - US Payroll Tax

JPMorgan Chase & Co.•Columbus, OH

3d•Onsite

About The Position

Step into a role where your payroll tax knowledge helps deliver accurate, timely outcomes at scale. You will collaborate with partners and modern platforms to strengthen controls and reduce risk. You will build your skills through hands-on tax operations work, quarterly and year-end cycles, and continuous improvement efforts. If you enjoy solving tax issues, improving processes, and working across teams, this role offers meaningful opportunity and growth. As a Payroll Operations Associate within the U.S. Payroll Tax team, you support U.S. payroll tax compliance across federal, state, and local jurisdictions. You help maintain accurate employee tax setup, support reconciliations, and assist with filings and deposits to meet required timelines. You partner with payroll, human capital management (HCM), finance, and vendors to help resolve variances and respond to agency items. You contribute to documentation and controls that support audit readiness, and you identify opportunities to automate and streamline payroll tax activities.

Requirements

Bachelor’s degree or equivalent experience in payroll tax, payroll operations, accounting, or finance
Experience with ADP SmartCompliance and Oracle HCM
Working knowledge of U.S. payroll tax concepts across federal, state, and local jurisdictions
Experience supporting payroll tax processes (withholding, deposits, filings, reconciliations, and variance resolution)
Ability to interpret payroll tax notices and support resolution through research and documentation
Experience working with enterprise payroll and tax systems and managing data accuracy across platforms
Proficiency in Microsoft Excel, including reconciliations and data validation
Strong attention to detail and ability to manage multiple deadlines during quarter-end and year-end cycles
Ability to document processes and follow established controls while identifying control gaps
Strong written and verbal communication skills, including the ability to explain tax-related items to partners
Ability to handle confidential information with integrity and discretion

Nice To Haves

Experience supporting multi-state payroll tax operations in a mid-to-large organization
Experience supporting payroll tax technology enhancements, automation, or process redesign
Familiarity with W-2/W-2c research and correction workflows
Exposure to audit support, documentation standards, or control testing routines
Experience partnering with external payroll tax vendors or managed filing providers

Responsibilities

Support U.S. payroll tax compliance activities, including employee tax setup, rate updates, and accurate withholding calculations
Assist with payroll tax reconciliations and balancing to identify and resolve discrepancies
Coordinate quarterly and annual processes, including support for Forms 940 and 941, state unemployment returns, and local filings
Help prepare and validate year-end deliverables, including W-2/W-2c processing support and amended items as needed
Monitor agency notices and tax updates, and support implementation of changes to processes and tax configurations
Maintain tax calendars, trackers, reconciliations, and documentation to support audit readiness and strong controls
Support agency correspondence resolution, including research, documentation gathering, and penalty abatement requests when appropriate
Partner with internal stakeholders to respond to payroll tax questions and explain next steps clearly
Coordinate with external vendors to support data integrity between payroll, HCM, and tax filing systems
Identify process gaps and contribute to automation and continuous improvement efforts to reduce errors and cycle time