Payroll Manager - Shared Services Center

Bob Moore Auto Group•Oklahoma City, OK

10h•Onsite

About The Position

The Payroll Manager - Shared Services Center is responsible for managing end-to-end payroll processing for multiple dealership locations across several states. This role ensures timely and accurate processing of various payroll frequencies and types, including flat-rate technicians, sales commissions, bonuses, incentive programs, hourly, and salaried employees. The manager will interpret business objectives, create cross-training plans for business continuity, and lead a team by hiring, training, motivating, and coaching them to provide excellent customer service. This includes assessing performance, providing feedback, and managing workload and schedules to ensure coverage. The role involves preparing and maintaining dealership pay plans, ensuring standardization, regulation, and compliance, and providing guidance on payroll, compliance, FLSA, and wage and hour regulations. The manager will also assist in creating annual team objectives, escalate payroll or legal concerns, define standards for the payroll operational framework, identify process improvements, and implement quality control measures. Communication with Accounting, HR, and Operations is key, as is overseeing audit requests, tax reconciliation, year-end processes, and W-2s. Ensuring compliance with wage garnishments, levies, and child support regulations is also a critical function. The role requires maintaining advanced knowledge of payroll and HRIS systems, preparing monthly compensation reporting, and performing special projects as assigned.

Requirements

Minimum of 8 to 10 years of multi-state and multi-entity payroll experience.
Minimum of 8 to10 years of progressively responsible payroll management experience, including direct leadership and supervision of payroll employees.
Minimum of 5 years of fast-paced customer experience.
Experience with various payroll systems and implementation.
Experience in a shared service environment and solid understanding of Payroll and Business cycles.
Technical writing experience in drafting legally compliant pay plans.
Knowledge of labor laws, rules & regulations.
Ability to work with accounting to streamline payroll calculations and communication.
Excellent computer skills, competent in all Microsoft Office applications, with emphasis on Excel.
Valid driver’s license without restrictions that affects your ability to operate company owned vehicle(s) and ability to maintain a clean driving record.
Excellent written and verbal communication skills; appropriately communicates with all levels of customers from assistants to Executives.
Ability to work well with various personalities, handle conflict, and understand confidentiality.
Consistency and thoroughness.
Demonstrated coaching/mentoring skills and issue management problem solving skills.
Strong customer service skills.
Strong organization skills, attention to detail and follow through to resolve any outstanding issues.
Strong time management skills.
Ability to adapt to changing environments.
Ability to analyze/interpret data and take appropriate action.
Consistently demonstrates the behaviors of servant leadership while prioritizing team member needs, acting as a trusted advisor, and fostering a culture of respect and empowerment.

Nice To Haves

Certified Payroll Professional (CPP ) designation through PayrollOrg.
Automotive dealership payroll experience.
Experience with dealer management systems (DMS) such as CDK or Reynolds & Reynolds.

Responsibilities

Manage end-to-end payroll processing for multiple dealership locations across several states.
Ensure timely and accurate processing of weekly, bi-weekly, and semi-monthly payrolls.
Oversee payroll for: Flat-rate technicians, sales commissions, bonuses and incentive programs, hourly employees and salaried employees.
Interpret day-to-day business objectives and execution of those objectives.
Create cross-training of the payroll department plans to ensure business continuity.
Hiring, training, motivating, and coaching employees and ensuring they provide attentive, efficient service to customers.
Assessing employee performance and providing helpful feedback and training opportunities that are in line with business and personal development needs.
Assist in monitoring workload and evaluate direct reports and review the evaluations/development plans of others.
Manage the payroll team and fill in as needed and prepare work schedules to ensure appropriate coverage.
Resolving concerns or complaints from employees or management.
Prepare, distribute, and maintain dealership pay plans in the appropriate database based on guidelines of position.
Provide guidance and shares knowledge with colleagues/team members relating to payroll, compliance and FLSA and State and wage and hour regulations.
Assist in and support in creating annual team objectives.
Escalate potential payroll or legal concerns to the appropriate level of management.
Defines standards and reusable approaches within the payroll operational framework.
Identify process improvement initiatives and define standards for new processes.
Review and research payroll errors and communicate to management on how to address and seek appropriate approval.
Implement quality control measures.
Communicate actively with Accounting, HR, and Operations.
Oversee audit requests, tax reconciliation, year-end, and W-2 processes.
Ensure compliance with wage garnishment, wage levies and child support regulations.
Uses personal device to provide an additional layer of security for company network and site access through multi-factor authentication.
Maintain advanced knowledge of payroll and HRIS systems to optimize utilization.
Prepare monthly compensation reporting for managers and executive team.
Special projects, ad hoc reporting, and additional duties as necessary and assigned.