Manager, Finance Shared Services

Ontario Northland•North Bay, ON

18h•CA$127,790 - CA$150,326•Onsite

About The Position

Lead and oversee Finance Shared Services, including Accounts Payable, Accounts Receivable, Revenue and Auditing, and Payroll, to ensure accurate, timely, and well controlled financial operations across the Ontario Northland Transportation Commission (ONTC). This role supports organizational success and service delivery by providing strategic leadership, driving process improvements, ensuring strong internal controls, and delivering integrated financial support to ONTC operating divisions, employees, customers, vendors, government agencies, and other external stakeholders.

Requirements

University degree in Business Administration, Accounting, Finance, or a related field
Chartered Professional Accountant (CPA) designation or Payroll Leadership Professional (PLP) certification
Minimum 5 years of progressively responsible experience in finance, accounting, payroll, accounts payable, accounts receivable, revenue auditing, or finance shared services
Experience managing high volume financial transactions, including vendor payments, customer accounts, collections, reconciliations, remittances, and financial reporting
Proven leadership experience managing, coaching, mentoring, and developing teams in a service focused environment
Experience working within a unionized environment, including employee relations, grievance handling, discipline processes, and collective agreement interpretation
Strong knowledge of finance shared services operations, including Accounts Payable, Accounts Receivable, Revenue Auditing, and Payroll
Thorough understanding of internal controls, segregation of duties, audit requirements, financial policies, and accountability frameworks
Knowledge of public sector accounting principles, procurement practices, and financial controls related to operational and capital expenditures
Experience with payroll administration, statutory remittances, government reporting requirements, and payroll related legislation
Experience using ERP systems, financial management systems, Microsoft Office applications, workflow tools, and reporting platforms
Strong analytical and problem-solving skills with the ability to assess risk, resolve complex issues, and make sound business recommendations
Excellent communication, interpersonal, customer service, and conflict resolution skills, with the ability to work effectively with employees, leaders, vendors, customers, unions, agencies, and external stakeholders
Demonstrated ability to manage multiple priorities, meet deadlines, and maintain accuracy in a fast paced, high-volume environment
Strong organizational, planning, change management, and continuous improvement skills with a focus on operational excellence and service delivery

Responsibilities

Lead and oversee Finance Shared Services operations, including Accounts Payable, Accounts Receivable, Revenue and Auditing, and Payroll, ensuring accurate, timely, and well controlled financial services across the organization.
Establish strategic priorities, goals, service standards, performance measures, and key performance indicators for Finance Shared Services teams.
Identify and implement process improvements that enhance efficiency, accuracy, internal controls, customer service, and overall service delivery.
Provide leadership, coaching, performance management, training, and development to staff while fostering a high-performing and customer-focused team environment.
Manage employee relations matters, including performance issues, discipline, grievances, and collective agreement administration, in collaboration with Human Resources.
Ensure compliance with policies, procedures, legislative requirements, and internal control standards, including appropriate segregation of duties and financial oversight.
Oversee revenue verification, recording, billing, auditing, settlement, customer invoicing, payment processing, collections, reconciliations, and resolution of customer account issues.
Review and approve credit applications, account adjustments, interest charge write-offs, and customer account write-offs within delegated authority levels.
Manage relationships with customers, vendors, collection agencies, and external stakeholders to support the effective resolution of financial matters.
Oversee vendor payments, invoice processing, employee reimbursements, advances, and accounts payable transactions exceeding $100 million annually.
Provide leadership and guidance for payroll operations, including payroll processing, remittances, deductions, adjustments, pension administration, and regulatory compliance.
Approve payroll remittances and statutory payments, ensuring accuracy and compliance with applicable legislation and reporting requirements.
Lead and support financial systems, workflow, service model, and process improvement initiatives while ensuring operational continuity and effective implementation.
Resolve complex operational and financial issues, collaborate with internal and external stakeholders, and provide recommendations, analysis, and operational updates to senior leadership.