Payroll Manager of Human Capital Management - Chandler, AZ

Vensure Employer Solutions • Chandler, AZ

4d • Onsite

About The Position

The Payroll Manager of Human Capital Management (HCM) leads a team of specialists who support clients and helps team members achieve their career goals. The role is responsible for client retention and loyalty, effective client engagement, monitoring client and team success metrics, and identifying opportunities for continuous improvement. The manager also supports client readiness for key HCM milestones, especially quarter-end and year-end processes, and partners with the Client Relations team on client health, contract status, product adoption, and engagement.

The position serves as an escalation point for clients, using problem-solving and de-escalation techniques and root-cause analysis to improve the client experience and prevent recurring issues. Additional duties include onboarding new hires, performance-managing team members, contributing to departmental initiatives and organizational improvement projects, and maintaining relationships that support effective coordination of communications and services.

Regular attendance at the assigned work location is an essential job function. For team members located in or near the Chandler, Arizona, or Duluth, Georgia, offices, this is an in-office position. The role requires customer-service and payroll-related judgment, analytical and problem-solving skills, adaptability, strong communication, and the ability to manage multiple priorities accurately. A high school diploma or equivalent combination of experience, skills, and education is required; one year in client support or customer service and one year of team-leading experience are also required.

Requirements

• High school diploma or related experience, or an equivalent combination of experience, skills, and education; relevant non-traditional degree or job-training programs are noted as preferred.
• At least 1 year of experience in a client support or customer service role.
• At least 1 year of experience leading a team.
• In-depth knowledge of customer service best practices and delivering consistent, high-quality support across channels.
• Ability to manage multiple tasks simultaneously with accuracy and attention to detail.
• Advanced problem-solving and analytical abilities, including efficient issue resolution.
• Adaptability in fast-paced environments and ability to respond to shifting priorities and business needs.
• Sound decision-making, including evaluating complex information and determining appropriate actions.
• Professionalism and composure when working with varied personalities and situations.
• Flexible, team-oriented, self-starting approach and ability to thrive in a startup environment.
• Strong escalation-management and innovative problem-solving skills.
• Openness to coaching and feedback, commitment to continuous improvement, and willingness to share process-enhancement insights.
• Ability to provide feedback to others about performance concerns.
• Experience with Microsoft Office software, including Outlook, Teams, Excel, and PowerPoint, and ability to learn other applications.
• Effective time management, accurate recordkeeping, and ability to complete payroll tasks according to schedules and compliance requirements.
• Strong verbal and written communication skills and ability to collaborate across teams and interact professionally with employees at all levels.
• Analytical thinking to troubleshoot payroll issues, interpret data, and determine solutions promptly.
• Good judgment in evaluating situations, identifying problems, and choosing appropriate actions.
• Ability to read and analyze data on a computer screen or in printed materials, with reasonable accommodation where applicable.
• Ability to build relationships and communicate effectively with employees, managers, clients, and external vendors, including across diverse cultural backgrounds.
• Ability to prepare clear and concise written documentation and to conduct presentations and employee training sessions.

Nice To Haves

• Relevant non-traditional degree programs or job-training programs are identified as preferred.

Responsibilities

• Drive client retention and loyalty by ensuring the team pod works effectively, engaging strategically with clients, and monitoring client success metrics.
• Promote continuous improvement across the team and identify areas for improvement from a broader management perspective.
• Monitor team success metrics, including ticket closure, CSAT, SLA pass rate, and phone metrics, and identify improvement projects such as individual coaching or team training.
• Ensure client readiness for key HCM milestones, particularly quarter-end and year-end processes.
• Partner with the Client Relations team to promote product adoption and client engagement through daily interactions.
• Monitor client health and contract statuses in partnership with the Client Relations team.
• Serve as an escalation point for clients, using problem-solving and de-escalation techniques to improve the client experience.
• Conduct root-cause analysis to prevent recurring issues.
• Assist with onboarding new hires.
• Performance-manage team members to ensure the team meets expectations.
• Build, maintain, and promote relationships with team members and clients to coordinate communications and services effectively.
• Contribute to departmental initiatives, strategic planning, and organizational improvement projects.
• Attend webinars and training to stay current on company and departmental best practices.
• Complete projects and other duties assigned by the manager.
• Maintain regular attendance at the assigned work location; the position is in-office for team members located in or near Chandler, AZ, or Duluth, GA.

Benefits

• Medical, dental, and vision insurance coverage.
• 401(k) retirement plan with company match.
• Paid time off, holidays, parental leave, and sick leave as required by applicable state law.
• Life insurance.
• Short-term disability and long-term disability.
• Employee assistance program (EAP).
• Flexible spending account (FSA) and health savings account (HSA).
• Identity theft protection.
• Critical illness, accident, cancer, and hospital protection coverage.
• Legal insurance.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED