Payroll Implementation Consultant

ADP•Norfolk, VA

About The Position

This role involves onboarding new payroll clients and ensuring they are comfortable using ADP's products and services. The goal is to make sure the products and services deliver and exceed client expectations. The company provides award-winning training programs and world-class service guidelines. This position offers the opportunity to make an impact and gain knowledge and expertise for career growth.

Requirements

3+ years of experience working in a Business-to-Business client service/customer service interface or systems integration environment
High school diploma or equivalent in education and experience

Nice To Haves

Strong project management skills and the ability to multi-task
Ability to work as part of a team to accomplish tasks
Ability to demonstrate learning agility and critical thinking skills
Ability to recognize basic procedural issues as they arise, and escalate to the appropriate level
Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) is a plus

Responsibilities

Implement ADP's payroll solutions, combining analytic and project management skills with the ability to simplify complex information to help customers develop the skills and confidence to use payroll products with ease.
Serve as the subject matter expert, using expertise to help lead the workflow of the project team and applying industry and product knowledge to optimize system configurations and product upgrades.
Ensure client satisfaction and retention by using problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines, remaining engaged with clients throughout implementation until they are successfully running ADP solutions, and helping clients address and analyze their needs.
Resolve issues and provide solutions with initiative and know-how with minimal direction on procedural matters, ensuring accuracy of all aspects of client set up.
Collaborate by exchanging routine information with client project team members regarding priorities, timeliness, and issues, interacting with ADP associates in sales and customer service, providing input to management on process improvement and product enhancements, and potentially coaching, mentoring, and serving as an escalation point for less-experienced implementation specialists.