Payroll / HR Manager

MCR • New York, NY

20h • $90,000 - $100,000 • Onsite

About The Position

The Payroll / Human Resources Manager leads accurate and timely hotel payroll while managing the daily Human Resources functions that support team members and operating leaders. This position reports to the Director of Human Resources and serves as a trusted resource on timekeeping, pay, benefits, leave administration, employee relations, recruiting, records, labor relations, and policy compliance. The Manager partners closely with the Director of Human Resources, General Manager, Finance leadership, department heads, MCR corporate support teams, and union representatives to maintain strong controls, consistent employment practices, and a respectful workplace. The Manager is expected to exercise sound judgment, protect confidential information, communicate clearly, and model MCR values: Integrity, Communication, Respect, Teamwork, Service, Innovation, Professional Growth, Profitability, and a Can Do Attitude.

Requirements

• Bachelor degree in Human Resources, Business Administration, Accounting, Hospitality Management, or a related field, or an equivalent combination of education and relevant experience.
• At least 5 years of progressive payroll and Human Resources experience, including meaningful responsibility for a complex hourly workforce.
• Demonstrated experience processing or overseeing payroll with a strong record of accuracy, deadline management, reconciliation, and issue resolution.
• Working knowledge of wage and hour requirements, employment records, leave administration, employee relations, equal employment opportunity, workplace accommodations, and confidentiality standards.
• Strong Dayforce or comparable system experience and advanced Microsoft Excel skills, including data validation, lookups, pivot tables, reconciliations, and exception reporting.
• Ability to handle sensitive matters with discretion and communicate effectively with team members, managers, executives, union representatives, and corporate support teams.

Nice To Haves

• Payroll and Human Resources experience in a large, full service hotel or similarly complex, continuous operation.
• Experience in a New York City union hotel and direct familiarity with hotel collective bargaining agreements.
• Experience supporting service charges, gratuities, multiple pay rates, shift premiums, retroactive adjustments, and union payroll requirements.
• Professional certification such as PHR, SPHR, SHRM CP, SHRM SCP, or Certified Payroll Professional, and experience supervising Payroll or Human Resources staff.

Responsibilities

• Lead the complete weekly payroll cycle for all hotel team members, including union and nonunion, exempt and nonexempt populations.
• On weekly and monthly basis, upload payroll information to the union portal, pertaining to member benefits and personnel data.
• Reconcile billing variances per union contractual benefit rates.
• Audit timecards, missed punches, approvals, paid time off, overtime, premiums, differentials, retroactive pay, service charges, gratuities, deductions, garnishments, union dues, and other approved earnings or deductions.
• Manage the payroll calendar and cutoff process. Ensure leaders approve time records by established deadlines and validate new hires, transfers, pay changes, leaves, terminations, final pay, and benefit deductions before processing.
• Research pay discrepancies promptly, explain findings clearly, and coordinate corrections with MCR Payroll and other support teams.
• Reconcile payroll to the active roster, scheduling information, and property reports. Provide labor reporting and accrual support to Human Resources, Finance, and hotel leadership.
• Maintain complete payroll records, including wage notices, time records, approvals, deduction authorizations, corrections, and audit support.
• Monitor overtime, missed meal periods, time edits, exception patterns, and other labor cost indicators. Escalate control concerns and recommend corrective action.
• Protect payroll data and system access. Prevent unauthorized changes and maintain appropriate separation of duties.
• Serve as an accessible and reliable contact for team members and managers regarding pay, benefits, leaves, policies, workplace concerns, and Human Resources procedures.
• Maintain accurate team member information in Dayforce and other approved systems. Keep personnel files complete, confidential, current, and audit ready.
• Coordinate benefit enrollment, status changes, leave programs, and workplace accommodations with MCR Benefits, Payroll, Legal, and Labor Relations as appropriate.
• Support workers compensation claims, incident reporting, unemployment claims, employment verifications, and return to work documentation.
• Conduct or assist with prompt, objective, and well documented investigations. Coach managers on performance feedback, corrective action, attendance, and consistent application of MCR policies.
• Coordinate separations, exit documentation, final payroll information, return of property, access removal, and exit interviews.
• Manage or support job requisitions, approved postings, applicant review, interviews, selection, offers, and required preemployment steps.
• Coordinate onboarding, employment eligibility verification, background screening, wage notices, orientation, policy acknowledgments, and system access.
• Partner with department leaders on staffing plans, vacancy priorities, internal promotions, transfers, and succession needs.
• Support performance reviews, development, training, recognition, and engagement. Track workforce trends and recommend actions to improve retention and staffing stability.
• Administer applicable collective bargaining agreement provisions involving seniority, classifications, wages, premiums, overtime distribution, scheduling, benefit eligibility, union deductions, discipline, and other employment terms.
• Partner with the Director of Human Resources, General Manager, department leaders, union representatives, and MCR Labor Relations on grievances, information requests, meetings, investigations, and contract interpretation.
• Maintain organized labor relations files, grievance logs, meeting notes, response deadlines, and supporting documentation.
• Help ensure compliance with applicable federal, New York State, and New York City employment requirements, including wage and hour, paid leave, equal employment opportunity, accommodation, safety, and recordkeeping obligations.
• Maintain required notices, policy acknowledgments, licenses, and training records. Support audits, correct identified gaps, and strengthen controls.
• Escalate sensitive, high risk, or legally complex matters to the Director of Human Resources and the appropriate MCR corporate resource.
• Build effective working relationships across all hotel departments and maintain a visible, service focused Human Resources presence.
• Train managers on payroll deadlines, timekeeping controls, documentation standards, employee relations practices, and their responsibilities under MCR policy.
• Identify recurring payroll or Human Resources issues, determine root causes, and implement practical process improvements.
• Prepare clear team member and leadership communications concerning payroll, benefits, policy updates, and required actions.
• Supervise and develop assigned support staff, participate in hotel leadership meetings, and complete other responsibilities that support the needs of the hotel and MCR.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager