Payroll Analyst

Samsung•Plano, TX

About The Position

The Samsung North America Shared Service Center Payroll Team provides payroll management for Samsung companies. This role supports high-volume payroll processing, with a focus on improving accuracy and efficiency, resolving workforce payment questions, and collaborating with internal teams to promote continuous improvement. The position works cross-functionally with Human Resources, HRIS, and Benefits to ensure accurate and timely payroll and related transactions. The role handles day-to-day payroll service operations, supports employee and stakeholder inquiries, manages leave and supplemental benefit calculations, and contributes to reporting, audits, projects, and process improvements. It also mentors payroll analysts and employee support center representatives and delivers business reviews and educational presentations. The posting refers to the role as a Senior Payroll Specialist in its summary, while the listed job title is Payroll Analyst.

Requirements

At least 5 years of U.S. and Canadian work experience in a payroll role; experience in a third-party payroll or shared-service environment is preferred.
At least 4 years of experience in a customer service-related field and demonstrated customer relationship skills.
Experience with top-tier payroll and HRIS systems such as UltiPro, Dimensions, Workday, or similar.
Ability to troubleshoot and resolve requests using predefined and creative solutions.
Ability to interpret, create, and present instructions in written, oral, diagram, or schedule form.
Ability to produce measurable results collaboratively and independently, manage time and priorities, and achieve personal and team goals.
Experience with payroll audits, controls, quality assurance, and/or tax management.
Payroll accounting experience, including general ledger posting, accruals, and reconciliation of payroll expenses.
Intermediate knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

Nice To Haves

Bachelor's degree preferred.
Fundamental Payroll Certificate (FPC) or Certified Payroll Professional (CPP) designation preferred.
Canadian Payroll Association certification preferred.

Responsibilities

Maintain Dimensions timecards and Workday HRIS data integrity, manage accurate payroll processing via UltiPro, manage time accruals, and audit data across payroll source systems.
Ensure company representatives follow appropriate processing procedures and federal, state, and local compliance regulations.
Manage relationships within defined SLAs and provide research, issue resolution, product support, and customer service to workers, HR, accounting, retirement program and benefits administrators, and payroll and timekeeping vendors.
Handle Level 3 payroll-related customer inquiries submitted through the Service Request ticketing system, phone, and other channels.
Evaluate processes and procedural documents to identify efficiency improvements and opportunities for continuous improvement.
Manage leaves of absence and calculate supplemental benefit payments.
Mentor payroll analysts and employee support center representatives to improve their payroll knowledge.
Support recurring and ad hoc reporting, including basic to intermediate reports for internal and external stakeholders.
Lead project initiatives, collect user requirements for system enhancements and solutions, and influence project results.
Deliver business performance reviews and educational presentations to audiences ranging from front-line employees to senior leadership.
Conduct periodic and cumulative audits for monthly, quarterly, and annual activities.
Perform other duties as assigned.