PayOps Analyst

Mews

5d•$114,500 - $135,000•Remote

About The Position

The PayOps Analyst is the operational heartbeat of Mews’ Payment Operations function. You’ll monitor payment flows, manage incidents end to end, and provide the insight that keeps merchants getting paid accurately and on time. This is not a passive monitoring role. We’re looking for someone who can spot issues quickly, think clearly under pressure, and improve how the function operates over time. You’ll help keep daily operations stable while also strengthening the systems, reporting, and playbooks that make the team more proactive and scalable. This role is also built for an AI-first way of working. At Mews, we expect people to use AI tools such as Claude to reduce manual admin, surface anomalies faster, and spend more time on judgment, prioritisation, and escalation. You should be comfortable using AI in your day-to-day work and able to show how it has genuinely improved the way you operate.

Requirements

6+ years of experience in payments, operations, or fintech
Hands-on experience with PSPs, ideally Stripe and or Adyen; Airwallex or an equivalent provider is also relevant
Strong understanding of card acquiring, payout processes, and authorisation flows
Strong analytical and problem-solving skills, with confidence using data to investigate incidents and identify patterns
Experience with Jira, Confluence, Slack, and operational dashboards
Clear, effective communication across internal teams and external partners
AI fluency: you actively use tools such as Claude in your work, provide clear context, iterate on outputs, and take ownership of AI-assisted work
Ability to give a specific example of how AI has changed the way you work
Must be based in one of the following US states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.

Nice To Haves

Familiarity with Power BI or Databricks is a plus
Regulated financial services experience is helpful, but not required; strong technical PSP experience is the priority

Responsibilities

Monitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across Stripe and Adyen
Log and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to close
Perform root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager
Support operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches
Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively
Prepare weekly KPI reporting and monthly PSP or vendor performance summaries
Maintain the runbook library for recurring issues and standard operating tasks
Flag recurring incidents into the Operational Risk Register for governance review
Track PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager
Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager
Validate data quality during incident handling, distinguishing PSP, vendor, or system issues from API or reporting lag

Benefits

Unlimited paid holiday
Participation in our company share program
Paid parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available after one year of service)
An annual Learning budget of €300 (and more for high performers) to support your development
Monthly "EDGE" time to Explore, Develop, Grow, and Elevate yourself
A work from anywhere policy with flexibility to work abroad for a few weeks each year
Relocation options, available after one year
Flexible, hybrid working options
A home office setup budget to make your workspace your own and a monthly work-from-home allowance
Claude tokens, so you can automate workflows and build smarter, more efficient ways of working