Payments Technical Specialist (E-Services) - Remote
About The Position
This is a remote position. For over 87 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over fifty-five thousand members in more than seven hundred fire departments. Currently, we have an immediate opening for a Payments Technical Specialist. The Payments Technical Specialist provides technical support to both members and employees with support as it relates to products and services. This includes but not limited to member issues requiring specialized research. In addition, they are involved in testing and training of new products, services and other upgrades.
Requirements
- High school diploma or GED.
- Experience in one or more of the following: IT, customer service, account management or banking.
- Experience troubleshooting software, browsers, or hardware integration.
Responsibilities
- Assisting members and employees with all inquiries related to technical support which includes troubleshooting, researching and training for online, mobile services and 3rd party services, to enable employees to effectively support members.
- Working closely with vendors on new rollouts and member related issues to ensure timely service levels are met to include but not limited to Mobile Baking, Online Banking Platform, Bill Pay, Visa FireFirst Card App and Digital Wallets.
- Conducting required testing for system upgrades for DNA, CCM, Visa DPS, Trism, and other platforms.
- Performing periodic reviews and updates of training manuals, guides, presentations, procedures, and policies to ensure all information is up to date relating to online and mobile related services.
- Participating on project teams by providing specialized knowledge, skills, or resources to progress the business. Creating and delivering reports to stakeholders as needed.
- Acting as back-up to other team members and Payment Services as needed. Participating in special projects and perform other assignments as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
