Payments Specialist

Lake Trust Credit Union • Brighton, MI

1d

About The Position

The role of Payments Specialist II delivers performance excellence while undertaking a wide range of operational support and service functions within the payments department at Lake Trust Credit Union. A Payments Specialist II is able to adapt to changes in this ever-evolving payments industry, while completing daily tasks and maintaining a professional and efficient work ethic. This includes working towards the enhancement of all products and services, reviewing and improving processes, supporting product implementation and roll out, navigating technology updates, and determining operational procedures for members, departments, and vendors.

Requirements

• Knowledge typically acquired through the completion of a Bachelors’ Degree or an equivalent combination of education and experience.
• 2-3 years of previous financial institution experience, support or operational experience required.
• 2+ years of customer service experience preferred.

Nice To Haves

• AAP ACH Accreditation or NCP encouraged. (Individuals wishing to obtain their AAP Accreditation will be supported to do so by Lake Trust Credit Union.)

Responsibilities

• Responsible for handling Automated Clearing House (ACH) origination and receipt process, facilitating the transmission of files from members and ACH system processors.
• Ensure all assigned responsibilities are completed in accordance with established cutoff times as outlined by the Federal Reserve Bank and Lake Trust defined Service Level Agreements (SLAs).
• Serve as a liaison between Onstage representatives and members by providing helpful information, explaining processes, and answering questions regarding ACH Operations.
• Ensure required federal compliance reports are verified and processed to safeguard credit union assets.
• Develop, review, and maintain process and procedure documentation for all ACH Operations necessary for learning and training deployment. Follow and train vendor’s operating procedures as applicable.
• Balance and reconcile ACH general ledgers, understanding and researching discrepancies, and developing measures for outage prevention.
• Identify opportunities to provide guidance, seek feedback, and assist with mentoring and training peers.

Benefits

• Financial wellbeing services
• 401(K) matching with up to 5% match
• Reduced health insurance
• Employee wellbeing services
• DE&I initiatives
• Work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level