Payments Resolution Officer

Royal Bank of Canada•Dartmouth, NS

1d•Onsite

About The Position

The Payment Resolution Officer will be responsible for effectively analyzing, issuing, and providing resolutions for the processing of accurate, timely, and complete payments for the North America Region. This role acts as a subject matter expert in payments, identifying continuous improvement opportunities and providing support to AP processors for escalations on Accounts Payable transactions.

Requirements

University or college degree in accounting, finance, business preferred
3+ years of operations experience in a financial sector environment
Knowledge of Accounts Payable processes
Cheque Management
Experience with wires, EFT, ACH, SWIFT, FX Transactions
Payment Investigation experience
Great organizational and multitasking skills and ability to prioritize activities to ensure objectives are met
Proficient in Microsoft suite of applications, Excel intermediate VLOKUP, Pivot Table, etc.

Nice To Haves

SAP
Wire Terminal
PEGA
Delegation of Authority awareness
eGL suite of applications (PeopleSoft, FiBRS)
Knowledge of all Regulatory and Compliance rules
Internal Audit reviews
SOX

Responsibilities

Entering Wires accurately as per payment instructions
Print and mail cheques
Domestic Wire/EFT issues and resolution of return payments
Wire tracker, payment run, stale dated voids
Assist on cheques for deposit, investigating origin for correct allocation
Helping on generic mailbox to ensure inquiries are answered promptly, within SLA’s
Assist on investigating payment outages
Helping prepare reporting and audit.
Maintain cross-training across Payment Processes for all regions
Demonstrate a continuous improvement mindset by proactively identifying, recommending and helping implement solutions to recurring errors
Act as SME for accounts payable system processes and controls ensuring compliance with policies and procedures
Responsible to provide input and revisions on documentation as it relates to SOPs.
Deliver high quality service to RBC partners, including adherence to agreed upon service levels (SLA’s)
Exercises due diligence in following operational risk policies, procedures, standards and guidelines.
Assisting on various ad-hoc asks/projects