Payments & Refunds Specialist – AmTrav
About The Position
Join AmTrav, a subsidiary of Perk—a global “unicorn” valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported. This is an excellent entry-level opportunity for anyone looking to build a career in the travel industry. Payments & Refunds Specialists are responsible for delivering AmTrav’s highest standard of service, ensuring travelers’ critical issues are resolved efficiently and with care. This is a back-office role—you won’t be working directly with clients, but instead partnering with hotels and vendors to make sure every traveler’s needs are met. Success in this role comes down to strong communication, sharp prioritization, and a genuine team-first mindset. If you thrive managing multiple accounts, juggling timelines, and keeping things moving behind the scenes, this one’s for you.
Requirements
- Previous travel industry experience is a plus, but not required—we're happy to train the right candidate.
- Spanish-language proficiency is a bonus but not required.
- Excellent written and verbal communication skills, with a strong ability to listen, empathize, and build rapport.
- Comfortable receiving coaching and feedback in a performance-driven environment focused on continuous development.
- Self-motivated and able to work independently in a fast-paced, high-volume setting with minimal supervision.
- Proficient with Windows-based applications and comfortable working on a computer for extended periods.
- A positive, professional, and customer-focused attitude when interacting with both travelers and colleagues.
- Demonstrated ability to meet performance goals and maintain a strong, reliable work history.
- Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
Responsibilities
- Make a high volume of outbound calls to hotels and travel vendors on behalf of our travelers.
- Contact hotels to obtain folios, receipts, and other required documentation.
- Follow up with travelers and travel administrators to collect updated payment information when needed.
- Create and distribute pre-authorization forms, including prepaid payment forms and virtual credit cards.
- Coordinate directly with hotels to resolve payment issues and assist with credit card reversals.
- Maintain accurate records and provide timely updates to ensure a seamless traveler experience.
Benefits
- Competitive compensation and equity ownership in Perk
- 20 vacation days
- 12 public holidays
- Three medical plans to choose from, with company contributions
- HSA when enrolling in an HDHP medical plan
- Comprehensive benefit plans, covering dental, vision
- Wellhub’s gym subscription
- Life and disability policies
- Options to add extra protection through voluntary buy-up plans
- 401(k) plan with company matching contributions
- Partner discounts on pet insurance
- Unforgettable Perk events, including our spectacular annual summer party
- Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
- 12-16 weeks’ paid parental leave
- 16 paid hours per year to spend volunteering for your dearest charitable causes
- Up to 20 "Work from Anywhere" days per year
- Four-week, fully paid sabbatical once you reach 5 years
- Relocation support
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
