Payments Portfolio Manager

Avidia Bank•Hudson, MA

2d•$75,000 - $95,000

About The Position

Position Overview: The Payments Portfolio Manager is responsible for supporting the Bank’s payments services sponsorship program portfolio. Reporting directly to SVP Card & Payments Solutions, this position is primarily focused on overseeing customer and prospect review processes, administering committee functions, relationship management activities, portfolio analysis and monitoring related to the Bank’s expanding fintech and payments partner portfolio.

Requirements

Bachelor’s degree in finance, business, economics, or related field, and 5-7 years of experience in banking, fintech, payments, or related field
Customer service orientation and relationship building skills
Knowledge of payments industry or familiarity with card brand/network requirements (Mastercard, Visa, NACHA) – or a strong willingness to learn
Strong organizational, attention to detail, analytical thinking, time management, and problem-solving skills
Exceptional written, verbal, and interpersonal communication skills
Must be self-motivated with the ability to work independently while supporting team objectives and proven ability to manage multiple priorities
Working knowledge of CRM systems and communication platforms including Microsoft Teams, and demonstrated ability to coordinate across multiple digital channels for effective stakeholder engagement and information management
Proficient in MS Office (Excel, Word, PowerPoint, etc.) and able to work with a wide variety of technological solutions and processes

Nice To Haves

Past lending or credit analysis experience a plus
Professional development interest in payments or banking certifications preferred

Responsibilities

Customer Review Process Management: Lead coordination of end-to-end customer review process for existing and prospective fintech and payment partners, including:
Schedule and organize periodic reviews according to bank policy and regulatory requirements ensuring timely completion
Coordinate collection and review of required documentation (financial statements, audits, etc.)
Coordinate input from multiple internal stakeholders, including credit, compliance, risk, operations
Compile comprehensive review packages including financial performance, compliance status, risk metrics, and operational updates, documenting review findings, recommendations, and required action items
Follow-up on remediation items and track completion of review-related requirements while maintaining centralized repository of all customer review documentation
Prepare summary reports of review outcomes for senior management and committees
Portfolio Analysis & Credit Risk Monitoring Conduct ongoing portfolio analysis and credit, compliance, and financial risk assessment activities:
Monitor portfolio credit risk exposure and identify emerging risks or trends requiring attention
Track key credit metrics and financial performance indicators across the portfolio
Identify portfolio concentrations, weaknesses, or areas requiring enhanced monitoring
Support development of risk mitigation strategies and credit recommendations
Portfolio Support & Administration Manage tracking of portfolio performance metrics:
Coordinate monthly and quarterly reporting activities for internal stakeholders, management and committees
Maintain compliance calendars and tracking systems for renewals, reviews, and other requirements
Maintain portfolio documentation, including contracts, amendments and other relationship documents
Track key performance indicators and flag variances or trends requiring review or escalation
Assist with evaluation of new payments partnership opportunities, including conducting preliminary research and analysis on prospective partners
Assist with relationship management related activities, including direct communication with payments partners
Payments Committee Administration: Coordinate all aspects of the Payments Committee including scheduling meetings, preparing agendas and distributing materials
Compile and organize documentation for committee review including new program proposals, renewals, periodic reviews, reports and other materials
Record and distribute meeting minutes and action items
Maintain committee documentation and ensure proper record-keeping
Other Responsibilities: Supports compliance with regulatory requirements, card brand rules, and bank policies.
Performs related or unrelated duties as required and special projects as assigned to achieve overall strategic objectives.