Payments Manager

THE BANK OF COMMERCE • Idaho Falls, ID

1d

About The Position

The Payments Manager oversees the Bank’s various payment programs. This role works closely with third party providers to ensure that systems are properly configured and administered. The Payments Manager also works with executive management to evaluate current and prospective technology partnerships. These programs include debit cards, prepaid cards, P2P (Person to Person transactions) and bill pay. The Payments Manager ensures the compliant delivery of these solutions to the bank’s retail and business customers. The Payments Manager works closely with the Fraud, Deposit Operations and Customer Service Departments as well as branch employees to ensure effective management of these programs and will manage a small department of 1-2 direct reports.

Requirements

• Interpersonal Skills — Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Technical Skills – Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Oral Communication — Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions. Demonstrates group presentation skills.
• Written Communication — Writes clearly and informatively; Able to read and interpret written information.
• Ethics — Treats people with respect and consideration regardless of their status or position; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support — Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; accepts responsibility for own actions; follows through on commitments.
• Dependability — Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies the appropriate person with an alternate plan.
• Bachelor’s degree from a four-year college or university; or related experience and/or training; or equivalent combination of education and experience.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Responsibilities

• P2P – Oversee the bank’s interfaces into the Zelle network and ensures that disputes, corrections and adjustments are properly routed and followed up on.
• Debit Card Processing – oversee debit card transaction system and ensure that bank staff are properly trained in the use of the system. Works closely with the Fraud Department to minimize unauthorized transactions.
• Debit Card Instant Issue and Card Reissue – Ensures that instant issue processes work as designed and that expiring cards are monitored and reissued.
• Prepaid Cards – Works closely with branch tellers to ensure prepaid cards are sold and tracked in accordance with established procedures.
• Bill Pay – Oversees the bank’s retail and commercial bill pay platforms. Ensures that bank staff are properly trained on the systems’ functions. Ensures that adjustments and disputes are properly routed and followed up on.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level