Payments Operations & Fraud Manager

BELEN Network•Fort Worth, TX

About The Position

BELEN Network is recruiting for an experienced Payments Operations & Fraud Manager to support a global digital payments function. This role is ideal for someone with strong experience in payments operations, fraud management, incident response, chargebacks, and payment performance. The position will work across multiple regions and functions, with a primary focus on the Americas. The successful candidate will help strengthen payment operations, reduce fraud-related losses, improve payment performance, and support a more proactive approach to revenue protection and customer payment experience.

Requirements

3+ years of experience in payments, fraud, financial operations, payment service providers, card schemes, or retail payments
Demonstrated fraud-management experience within the Americas
Hands-on experience managing payment incidents, operational issues, and investigations
Strong understanding of the card payment lifecycle, including authorization, authentication, settlement, chargebacks, and fraud
Experience working across global or cross-regional teams
Strong stakeholder-management and cross-functional collaboration skills
Ability to analyze operational issues and communicate clearly with both technical and business stakeholders
Strong documentation, process-management, and organizational skills
Comfortable working in a fast-moving and evolving environment

Nice To Haves

Experience working with payment service providers, acquirers, fraud-management platforms, or related payment technologies
Experience with tools such as Cybersource, Worldpay, SAP, or similar platforms
Experience in e-commerce or multi-channel payments environments
Experience with Adobe Commerce
Experience improving payment performance, authorization rates, or fraud outcomes
Familiarity with PCI DSS and payment-related regulatory requirements
Experience supporting projects involving payments, fraud, or operational improvements

Responsibilities

Serve as a central point of coordination for payment-related operational issues and escalations
Investigate payment incidents, identify root causes, and support corrective and preventative actions
Lead fraud investigations and help improve fraud-prevention processes
Monitor chargebacks, disputes, payment failures, authentication issues, and fraud trends
Partner with internal teams and external payment providers to resolve operational issues
Identify recurring problems and recommend process, system, or workflow improvements
Support initiatives designed to improve payment acceptance, reduce revenue leakage, and improve checkout performance
Review payment and fraud performance metrics and help translate findings into actionable recommendations
Collaborate with product, engineering, finance, customer experience, data, and fraud stakeholders
Support the development and maintenance of payment operations procedures and documentation
Assist with vendor, payment provider, and acquiring-partner performance management
Help ensure payment operations align with relevant compliance, regulatory, and internal control requirements
Support global initiatives involving the Americas, EMEA, and APAC