Digital Banking & Payments Fraud Analyst

Blackhawk Community Credit Union•Janesville, WI

4d•$56,000 - $68,000•Onsite

About The Position

The Digital Banking & Payments Fraud Specialist is responsible for monitoring and mitigating fraud risks and losses related to digital banking and payment systems activity along with supporting our digital banking platform by focusing on maintaining and enhancing the platform. The ideal candidate will play a key role in collaborating with cross-functional teams to ensure the secure and compliant operation of our digital banking platform. They will be responsible for monitoring transactions to detect fraud patterns, implementing effective fraud prevention strategies, and responding to fraud incidents to minimize losses and protect our members. This position also involves providing exceptional member service, troubleshooting digital banking issues, and resolving fraud claims efficiently.

Requirements

Associate’s degree or an equivalent level of knowledge, skills, and abilities typically acquired through work experience.
Minimum 2 years of financial institution work experience.
Experience working with digital banking and payment channels such as online & mobile banking, CardServices, operations.
Demonstrated experience in identifying and investigating potential fraud activity.
Must be at least 18 years of age.
Pass the pre-employment credit and background screening.
Strong understanding of digital banking platforms, payment rails (ACH, card networks, RDA/mRDA, P2P, Fednow, etc.), authentication methods, system integrations, and member facing digital experiences.
Ability to clearly explain digital banking features and payment processes to both staff and members.
Maintain up to date awareness of industry trends, emerging fraud threats, new technologies, and regulatory changes impacting digital banking and payments.
Ability to multitask and prioritize in a fast-paced, changing environment while maintaining a commitment to accuracy, confidentiality, and timeliness.
Understanding of payment systems, digital banking products, and financial technologies.
Exceptional written communication abilities to maintain accurate records of fraud cases, investigations, and mitigation actions.
Strong analytical skills to identify and interpret fraud patterns and trends.
Effective problem-solving skills to address and resolve fraud incidents promptly.
High attention to detail to ensure thorough investigations and accurate reporting.
Ability to work collaboratively with cross-functional teams, including fraud, retail operations, audit, risk and compliance, and IT.
Strong member service skills to provide support to both internal and external members, including troubleshooting digital banking issues and resolving fraud claims.
Knowledge of regulatory requirements and compliance standards related to digital banking and payments.
Flexibility to adapt to new challenges and changes in the digital banking landscape.
Commitment to maintaining confidentiality and integrity in handling sensitive information.
Proactive approach to identifying potential fraud risks and implementing preventive measures.

Responsibilities

Monitor digital banking and account transactions to identify and analyze fraud patterns.
Implement strategies to prevent fraud and mitigate risks.
Responsible for reviewing chargeback cases and resolution.
Review daily reports.
Respond promptly to fraud incidents, conduct thorough investigations and take necessary actions to minimize losses and protect members.
Escalate scams and fraud to the BSA and Fraud Officer as necessary.
Oversee all fraud alerts and cases from notification to resolution or escalation, ensuring timely and effective handling of the fraud cases.
Serve as an internal subject matter expert on digital banking and payment systems, including online banking, mobile banking, remote deposit, P2P payments, and emerging payment technologies.
Process digital services enrollment and updates.
Grow and retain business relationships through Cash Management options.
Set up new Businesses with ACH Origination and Remote Deposit Capture.
Perform annual business review and questionnaire.
Collaborate with cross-functional internal teams and external vendors or partners to support the deployment of new and existing digital banking products and features, ensuring they are secure, compliant, and a seamless experience for users.
Participate in new product roll out or enhancements to existing services (i.e. Zelle, FedNow, AI…)
Partner with internal departments to drive adoption, education, and effective utilization of digital and payment system products and services.
Collaborate with internal departments to streamline payment-related workflows, enhance operational efficiency, and improve end-to-end processes within digital banking and payment channels.
Assist in developing and implementing fraud prevention strategies, policies, and procedures.
Work closely with various teams across the organization, including BSA/AML, fraud, retail and business units, audit, risk and compliance, marketing and IT, to ensure secure and trusted digital banking and payments experience.
Ensure all activities comply with regulatory requirements and internal policies.
Prepare and present reports on fraud trends and prevention measures.
Maintain an active awareness and understanding of regulations and laws, including but not limited to: Bank Secrecy Act, Anti-Money Laundering, Regulation E, Regulation CC, Regulation J, US Treasury Green Book, NACHA Operating Rules Book, UCC 4a, OFAC.
Provide both internal and external member service to support digital banking platforms and services, as well as fraud-related support.
Troubleshoot digital banking issues, open support cases with vendors, communicate with members to initiate and resolve their fraud claims, and ensure a positive member experience throughout the process.
Attend local fraud meetings or other industry fraud training courses.
Perform other duties as assigned.