Payments Manager
Elevations Credit Union•Broomfield, CO
•$87,088 - $108,860•Hybrid
About The Position
To lead and manage the Payment Services division within the Payments and Controls Department, encompassing ACH, Wire Transfers, and Check operations for the Credit Union. Responsible for overseeing the daily operations of these payment processes, ensuring adherence to regulatory requirements, and guiding a team towards operational excellence. This role demands a comprehensive understanding of payment systems, exceptional leadership skills, and a dedication to continuous improvement, member experience, and maintaining the highest standards of accuracy and efficiency.
Requirements
- Bachelor's degree in related field or equivalent experience.
- 5+ years financial industry experience.
- 2+ years of leadership experience.
- Advanced knowledge and proven experience managing ACH, wire and check processing.
- Strong understanding of regulatory requirements and risk management in payment operations.
- Proven ability to drive continuous improvement initiatives and enhance operational efficiency.
- Advanced knowledge of Payment rules and regulations.
- Excellent communication and influence skills required, including reports, presentations, group facilitation skills, ability to develop professional relationship, and network internally and externally.
Nice To Haves
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Demonstrated ability to work collaboratively with cross-functional teams.
Responsibilities
- Manage Daily Operations: Oversee the daily processing of ACH, wire transfers, check payments, and Real Time Payments ensuring timely and accurate execution.
- Compliance and Risk Management: Ensure all payment processes comply with regulatory requirements and internal policies. Identify and mitigate risks associated with payment operations.
- Team Leadership: Lead, mentor, and develop a team of payment processing professionals. Foster a collaborative and high-performance work environment.
- Process Improvement: Continuously evaluate and improve payment processes to enhance efficiency, accuracy, and member satisfaction.
- Reporting and Analysis: Prepare and present regular reports on payment operations, including performance metrics, trends, and areas for improvement.
- Member Experience: Address and resolve any member inquiries or issues related to payment processing in a timely and professional manner.
- Stakeholder Collaboration: Work closely with other departments, such as Accounting, IT, Fraud, Business Banking and the Retails Teams, to ensure seamless payment operations and address any issues that arise.
- Technology and Systems Management: Oversee the implementation and maintenance of payment processing systems and technology. Stay updated on industry trends and advancements.
Benefits
- 4 weeks paid time off for full-time employees
- work anniversary paid time off
- paid volunteer time off
- 12 paid holidays
- Comprehensive medical, dental, and vision plans
- employer contributions to supercharge your Health Savings Account
- Up to a 4% match on 401(k) contributions
- Up to twelve weeks of fully paid parental leave
- An extensive Employee Assistance Program that provides personalized care options for your whole household
- Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year
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What This Job Offers
Job Type
Full-time
Career Level
Manager
