Payments Manager

Lifepoint Health • Brentwood, TN

1d • Hybrid

About The Position

At Lifepoint Health, we are committed to empowering and supporting a diverse and determined workforce who can drive quality, scalability, and significant impact across our hospitals and communities. As a member of the Health Support Center (HSC) team, you’ll support those in our facilities who are interfacing and providing care to our patients and community members — positively impacting our mission of making communities healthier®. The LBS Payments team manages high-volume payment activity across Accounts Payable, employee expenses, and corporate payment programs. This is a collaborative, highly accountable team that partners with Treasury and internal stakeholders to maintain accurate, timely, and compliant payment operations while continuously improving processes and controls.

Requirements

• Bachelor’s degree in Accounting, Finance, Business, or a related field required; equivalent directly related experience may be considered where appropriate.
• Minimum of 3–5 years of progressive experience in payments, Accounts Payable, Accounting, Finance, Treasury, or a related function.
• At least 3 years of experience leading a payments, AP, or shared-services team, including responsibility for training, performance management, and staff development.
• Direct experience managing high-volume, multi-entity payment operations and multiple payment instruments.
• Strong hands-on experience with payment runs, payment releases, ACH, wires, checks, banking portals, positive pay, and payment reconciliation.
• Experience processing and troubleshooting payments within Oracle strongly preferred.
• Candidates without Oracle may be considered when they bring substantial payments leadership experience using another large enterprise ERP or payment platform.
• Experience producing payment-related reports and interpreting KPIs or operational metrics.
• Direct experience with annual 1099 reporting required.
• Experience with escheatment or unclaimed-property processes strongly preferred.
• Familiarity with corporate payment programs such as virtual cards, PCard, Travel Card, AMEX BIP, or Paymode-X preferred.
• Working knowledge of payment controls, fraud risks, banking regulations, NACHA requirements, and PCI standards.
• Ability to investigate complex payment failures and exceptions, identify root causes, and implement sustainable solutions.
• Strong communication skills and the ability to partner effectively with Treasury, Finance, vendors, banking partners, and senior leadership.
• Demonstrated ability to lead a self-sufficient remote team without micromanaging while maintaining accountability and engagement.
• Advanced Excel, reporting, and analytical skills.
• Ability to manage multiple priorities and remain hands-on in a high-volume environment.
• Ability to work primarily onsite in Brentwood, Tennessee; a hybrid arrangement of up to two remote days per week may be considered.
• Availability to work beyond standard business hours when payment-processing volume or deadlines require it.

Nice To Haves

• Experience processing and troubleshooting payments within Oracle strongly preferred.
• Candidates without Oracle may be considered when they bring substantial payments leadership experience using another large enterprise ERP or payment platform.
• Experience with escheatment or unclaimed-property processes strongly preferred.
• Familiarity with corporate payment programs such as virtual cards, PCard, Travel Card, AMEX BIP, or Paymode-X preferred.

Responsibilities

• Lead a team of approximately six remote payments specialists, including work assignment, coaching, performance management, training, and staff development.
• Serve as a working manager with direct involvement in daily payment operations in addition to providing team oversight.
• Oversee payment processing exceeding $20 million per day across ACH, wires, checks, PCard, Travel Card, virtual card, AMEX BIP, Paymode-X, and other corporate payment programs.
• Manage end-to-end payment activities, including payment batch execution, payment release, bank portal activity, positive pay, wire approvals, payment files, and related reconciliations.
• Research and resolve failed or rejected Oracle payments, payment exceptions, duplicate or incorrect payments, and other processing issues.
• Monitor checks in negotiable status and lead the research, void, reissue, and stale-dated check processes.
• Partner with Treasury during monthly and quarterly close periods to support liquidity planning, cash forecasting, working capital, and electronic-payment limits.
• Administer annual 1099 reporting and support Lifepoint’s IRS Taxpayer Identification Number program.
• Oversee escheatment and unclaimed-property activities, including research, reporting, and timely filing.
• Develop and analyze payment-related KPIs, operational reports, and exception data to monitor process health and identify improvement opportunities.
• Evaluate root causes, strengthen payment controls, and implement process improvements that increase accuracy, timeliness, and efficiency.
• Ensure compliance with internal controls, ACH and banking requirements, NACHA standards, EFTA, FDIC regulations, PCI requirements, and applicable company policies.
• Maintain effective relationships with internal business partners, vendors, financial institutions, and other external stakeholders.
• Protect confidential financial, employee, vendor, and banking information.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager