Payments Governance Advisor, Risk Manager - Hybrid
About The Position
The Enterprise Payments Governance and Oversight (EPGO) team is seeking a dynamic Manager-level Payments Governance Advisor who will play a role in continuing to provide effective end-to-end payments oversight and risk management across Capital One. The EPGO team sits within the Enterprise Payments organization in the Retail Bank. This team is tasked with executing governance and oversight of both intent and execution of payments strategy, operations, and risk management for the payment types utilized across the enterprise. In this role, you will be at the forefront of payments risk management, supporting solutions to remediate some of the biggest payments-related challenges while also building upon existing business-as-usual practices. In this role, you will partner with Senior Leaders and stakeholders across Operations, Risk Management, Product, and other key areas to support the execution of governance forums, delivering insights on the health of the end-to-end payment types, monitoring payments related issue and events, including escalation to Senior Leaders as appropriate, and helping drive critical initiatives directly tied to current and future priorities of the Enterprise Payments organization. You will work with smart, talented people who will challenge you to excel.
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of experience in risk management, audit or governance
- At least 4 years experience in the banking or financial industry
- At least 2 years of experience supporting, partnering and interacting with internal and external stakeholders
- At least 2 years of experience using Google Suite or Microsoft Office
- Results-oriented with an ability to deliver against goals and objectives
- Analytical mindset to support risk analysis and problem solving
- Team-focused, with demonstrated strong relationship-building and collaboration skills
- Exceptional communication and influencing skills, with the ability to navigate complex organizational structures and build consensus among diverse stakeholders
- Excellent analytical, problem-solving, and project management skills
Nice To Haves
- Bachelor's Degree or Military experience
- At least 5 years of experience in risk management
- At least 5 years of project management experience leading cross functional projects and programs
- At least 3 years of experience managing senior stakeholders
- At least 3 years of experience working in payments
- At least 3 years of people leadership experience
- At least 3 years of process management experience
- Accredited ACH Professional (AAP) certification or Accredited Payments Risk Professional (APRP) certification
Responsibilities
- Partner with stakeholders to develop monthly, quarterly and annual reporting on payment type operational performance, risk management, and key initiatives impacting payments
- Monitor payments-related issues, events, and risks to drive insights on the health of the payment type and identify opportunities for risk mitigation
- Management of E2E payments use case inventory and supporting lines of business in demonstrating adherence to payment risk policy & standards
- Engage in payments-related projects and process initiatives to support governance and oversight activities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
