Payments & Deposit Operations Representative I (US)

TD•Columbia, SC

20h•$22 - $28•Onsite

About The Position

The Payments & Deposit Operations Representative I provides a broad range of operational support and performs general to specialized transactions and/or other processing activities for their Operations function. This role communicates with partners in a professional manner, demonstrating a clear understanding of customer/partner needs and knowledge of TD products and processes. The role works within well-defined guidelines, is accountable for completing routine transactions or repetitive processes within a standardized framework and generally with limited financial impact. Completes standard transactions using a limited number of systems and/or applications, executing through a prescribed, established or documented set of parameters/procedures. This role has limited to low decision-making authority, identifies issues and escalates internally, typically addressing routine requests requiring minimal discretion. It involves limited or first-level (initial) interaction with internal partners, with a focus on the completion of day-to-day processes or activities, though may include weekly or monthly routine activities. Requires entry or working-level knowledge of processes/procedures.

Requirements

High School diploma
Entry or working level knowledge of processes/procedures
Limited to low decision-making authority
Limited or first level (initial) interaction with internal partners
Performing sedentary work – Continuous
Performing multiple tasks – Continuous
Operating standard office equipment - Continuous
Sitting – Continuous
Concentrating for long periods of time – Continuous
Applying common sense to deal with problems involving standardized situations – Continuous
Reading, writing and comprehending instructions – Continuous
Adding, subtracting, multiplying and dividing – Continuous

Nice To Haves

Domestic Travel – Occasional
Responding quickly to sounds – Occasional
Standing – Occasional
Walking – Occasional
Moving safely in confined spaces – Occasional
Lifting/Carrying (under 25 lbs.) – Occasional
Squatting – Occasional
Bending – Occasional
Reaching forward – Occasional

Responsibilities

Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs).
Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained.
Identifies opportunities to improve service delivery.
Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels.
Interacts with partners by responding to requests in an effective and timely manner.
Uses effective relationship skills when communicating with partners/colleagues/customers.
Completes assigned workload to meet SLA requirements for service and productivity.
Understands and applies operating policies and procedures.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
Supports the timely and accurate completion of business processes and procedures.
Escalates non-standard or high-risk activities as necessary.
Supports and participates in process improvement opportunities.
Ensures necessary due diligence to support the accuracy of all transactions/activities.
Be knowledgeable of and complies with Bank Code of Conduct.
Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment.
Supports the team by actively building operations knowledge, thinking critically about processes and opportunities for improvement, and sharing ideas.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up to date about all relevant or useful information related to day-to-day activities.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for function and the bank, both internally and/or externally.

Benefits

base salary
variable compensation/incentive awards
eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan
health and well-being benefits
savings and retirement programs
paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
banking benefits and discounts
career development
reward and recognition
training programs
online learning platform
mentoring programs